Lead Cashier

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

12d•Onsite

About The Position

Responsible for efficient and timely exchange of cash or winning tickets for guests and supporting the Sports Betting operation. Provide excellent customer service, selling tickets and ensuring the proper payouts are provided. Writes Keno tickets through a computerized Keno System, calls Keno games, marks numbers called and verifies draw results before entering into the system. Under the direction of the Keno Manager, the Lead Cashier oversees the day-to-day operation of the Keno personnel on the shift. The Lead Cashier verifies and approves winnings for payouts. Maintains accountability for the impress bank and is the first line for handling guest disputes. Responsible for the operations of the Sportsbook department during assigned shift including but no limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.

Requirements

High School diploma or GED equivalent required.
Experience in sports or online gaming highly preferred.
Previous supervisory experience preferred.
Ability to lift 50 lbs. while standing, twisting, or bending.
Must be able to stand and/or sit for extended periods of time.
Must be able to work evenings based on a rotating schedule.

Nice To Haves

Experience in sports or online gaming highly preferred.
Previous supervisory experience preferred.

Responsibilities

Follows all Sportsbook rules for games in accordance with established policies and procedures
Maintains a cash bank, documenting all transactions and balancing the bank at the end of each shift.
Responsible to properly account for all transactions and necessary paperwork
Responsible for placing wagers as requested by guests and verifying and processing winning tickets
Ensures that all information is accurately entered into the till
Properly processes any voided wagers
Follows all company policies and procedures
Effectively and consistently communicates sports betting rules and provides betting assistance to guests in accordance with company policies and procedures
Remains alert to any peculiar betting patterns as “proxy betting” and report promptly to the Supervisor
Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns
Aware of popular lines and odds in the Sportsbook
Safeguards the companies confidential and privileged information that is obtained as a result of normal working procedures
Provides Clearly Superior Customer Service to all internal and external customers
Responsible to start the Keno game
Collects and delivers tickets and cash to customers outside the Keno Lounge
Writes Keno tickets through a computerized Keno System, calls Keno games, marks numbers called and verifies draw results before entering into the system
Ensures the operation of the Keno area is efficient and in accordance with department’s the policies and procedures, the Tribal-State Compact
Ensures compliance with all Class III gaming regulations
Assists the Keno Manager in the development of policy and procedure manuals for Keno operations
Monitors said manuals in an effort to quickly handle disputes and train new personnel
May assist the manager in developing schedules and various aspects of monitoring employee performance
Keeps management informed relative to customer and employee relations
Responsible for ensuring all transactions are performed according the company policies and procedures
Approve and deny wagers from guests in conjunction with the Risk and Trading team
Responsible to maintain Sportsbook vault
Conduct sweeps/bankroll increases on cashier drawers as necessary
Monitors performance, and conducts basic maintenance and customer experience on kiosks
Responsible to handle guest disputes in the Sportsbook
Report issues and discrepancies to management immediately
Assists with training, development, measuring performance, discipling, and/or scheduling department staff as assigned
Keeps existing games in tact
Follows all Keno rules for all games in accordance with established casino policies and procedures
Rechecks tickets upon request
Pays and writes keno tickets
Notifies supervisor and/or Department Manager of any potential irregularities noted in a customer’s play or other transactions during the shift
Maintains and is responsible for individually assigned cash drawer/bank and its balance
Responsible for all cash transactions during assigned shift
Responsible for opening and closing games including the completion of reports
Effectively and consistently communicates sports betting rules and provides betting assistance to guests in accordance with company policies and procedures
Enforces company standard operating procedures
Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns
Aware of popular lines and odds in the Sportsbook
Ensures compliance with state and federal regulations
Safeguards the companies confidential and privileged information that is obtained as a result of normal working procedures
Works with the department’s employees to maintain a clean and friendly Sportsbook/Keno area
Works with the department manager to manage promotions and present an entertaining atmosphere for the guests
Advises Keno Manager on the daily operation of the Keno Department
Performs in a professional manner while actively practicing the Customer Service Standards
Assists in stocking department supplies
Other duties as assigned