Sportsbook Agent - Retail Sportsbook

Hard Rock Hotel & Casino Ottawa • Atlantic City, NJ

1d • Onsite

About The Position

Under the direction of the Sportsbook Supervisor, the incumbent will be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the Sportsbook and its related products.

Requirements

• Must hold or be able to obtain a Casino Employee Registration from the NJ DGE
• Competent working knowledge of MS Office applications

Nice To Haves

• Advanced knowledge of online and/or brick and mortar casino and sports book operations

Responsibilities

• Record wager requests from patrons and input them into the wagering system
• Manage a cash drawer for taking wagers and making payouts and reconcile this drawer
• Commit to detecting and advising customers at risk of potential responsible gaming issues
• Effectively communicate T’s & C’s to customers regarding wagering rules and policy’s
• Promote and educate patrons on the availability of all sports related products and wager types
• Other duties as assigned

Benefits

• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals
• Free Uniforms
• Free Parking
• Discounts at Hard Rock properties around the globe
• Discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed