Sports Management Intern - St. Luke's SportsPlex
About The Position
The Sports Management Intern assists with the planning, coordination, and execution of day-to-day operations at St. Luke’s SportsPlex, an 80,000 square-foot, multi-sport, membership-based facility. The SportsPlex offers basketball, volleyball, turf rentals, tournaments, sports classes, camps and clinics, speed and agility training, strength training, and Pickleball Lehigh Valley programming. This position provides hands-on exposure to sports facility operations, league and event management, customer service, and the business operations of a sports complex. The Sports Management Intern works closely with SportsPlex leadership, operations staff, and marketing staff to support a positive and consistent experience for members, participants, and community partners.
Requirements
- Currently enrolled in a Bachelor’s degree program in Sports Management, Business Administration, or a related field is preferred.
- Prior experience in sports programs, events, customer service, or facility operations is preferred but not required.
- Demonstrated interest in sports operations, league management, or facility management.
- Variable hours required based on programming and facility needs.
- Evening and weekend availability is required.
- Extended hours may be required during tournaments, special events, or peak programming periods.
- Demonstrate behaviors and attitudes essential to effective performance, including professionalism, dependability, initiative, and teamwork.
- Maintain a positive and courteous demeanor while representing St. Luke’s SportsPlex to members, participants, and community partners.
- Participate in orientation, training, staff meetings, and community outreach activities as assigned.
- Ability to effectively communicate with individuals in person and through electronic or telephone communication.
- Ability to use a computer and standard office equipment.
- Ability to stand and move for extended periods of time.
- Ability to lift, move, and set up equipment associated with facility operations and events.
- Must possess effective interpersonal, verbal, and written communication skills.
- Must demonstrate professionalism in interactions with staff, participants, and the public.
- Must follow organizational standards for communication and documentation.
Responsibilities
- Assist in the planning, organization, and execution of daily and weekly SportsPlex schedules, including leagues, rentals, classes, camps, clinics, and tournaments.
- Support league and event operations, including facility setup and breakdown of courts, turf spaces, and activity areas.
- Prepare, organize, distribute, and maintain equipment and supplies such as jerseys, game balls, trophies, medals, signage, and instructional materials.
- Provide high-quality customer service by professionally interacting with athletes, parents, coaches, team managers, and other facility patrons.
- Assist with registration support, roster coordination, scheduling updates, and other basic administrative tasks related to programming and operations.
- Support special events and programming such as tournaments, league play, socials, and community engagement initiatives.
- Assist with marketing and promotional efforts, including in-facility promotion, flyer distribution, and in-person outreach as directed.
- Communicate operational needs, participant feedback, and program observations to SportsPlex leadership.
- Adhere to established facility policies, procedures, and safety standards.
- Perform additional duties and assist with special projects as assigned.
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What This Job Offers
Career Level
Intern
