Sports Club Attendant

GATE HR•Ponte Vedra Beach, FL

9d•Onsite

About The Position

The Sports Club Attendant is a member-facing role responsible for delivering exceptional service, safety, and hospitality across the Sports Club, including the fitness center, lap lane pool, outdoor pool deck, locker rooms, and wellness facilities. The role helps ensure that members and guests experience a clean, safe, organized, and welcoming environment while supporting daily operations, member engagement, facility readiness, and service excellence. The attendant serves as a visible ambassador of the Club and provides personalized service consistent with Ponte Vedra Inn & Club’s luxury standards. The role involves assisting members and guests, supporting fitness and pool-area operations, maintaining facility presentation and supplies, monitoring safety, and helping with events and wellness programs. Work may take place indoors and outdoors in varying weather conditions. The schedule may include early mornings, evenings, weekends, and holidays.

Requirements

Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with members, guests, and colleagues.
CPR/AED certification required, or must be obtained within 30 days of hire.
Strong customer service and hospitality skills.
Basic understanding of fitness equipment and exercise facility operations.
Ability to maintain cleanliness, organization, and facility presentation standards.
Strong communication and interpersonal skills.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work independently while maintaining attention to detail.
Ability to stand, walk, bend, and remain active for extended periods.
Ability to move throughout the Sports Club, pool areas, and wellness facilities.
Ability to lift, carry, and move up to 30 pounds.
Ability to work indoors and outdoors in varying weather conditions.
Ability to perform light cleaning, equipment handling, and facility setup tasks.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

Nice To Haves

High school diploma or equivalent preferred.
Previous experience in fitness, recreation, pool operations, hospitality, country club, resort, or customer service environments preferred.
Experience in a member-focused or guest service environment preferred.
Knowledge of fitness equipment operation and pool safety practices preferred.
Knowledge of pool safety practices and recreational facility standards preferred.

Responsibilities

Maintain professional appearance, grooming, and personal hygiene standards.
Provide proactive assistance throughout the fitness center, pool deck, locker rooms, and wellness facilities.
Welcome members and guests and deliver personalized hospitality.
Conduct fitness equipment orientations and provide basic equipment instruction as appropriate.
Monitor fitness areas for cleanliness, safety, and proper equipment use.
Oversee lap lane pool and outdoor pool deck activities to support a safe and enjoyable experience.
Promote swimmer safety awareness and follow lane management procedures.
Set up, organize, and maintain the cleanliness and presentation of the pool deck and lounge chairs.
Distribute, collect, restock, and maintain towels throughout Sports Club facilities.
Maintain locker room cleanliness and organization, and stock towels, amenities, and supplies.
Provide water service, refreshments, and other member amenities as directed.
Answer member questions about Sports Club facilities, services, and programs.
Monitor facility conditions and promptly report maintenance, safety, or equipment concerns.
Assist with equipment setup, cleanup, organization, and resets.
Support Sports Club events, wellness programs, recreation activities, and member engagement initiatives.
Remain visible in assigned areas and proactively engage members.
Follow safety policies, emergency procedures, and risk management practices.
Attend required departmental meetings, training sessions, and safety meetings.
Follow company policies, procedures, and departmental operating standards.
Support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
Perform additional duties as assigned by Sports Club leadership.