Sports Club Attendant (Evening/Weekend)

Royal Oaks Country Club Houston•Houston, TX

5d•Onsite

About The Position

The front desk attendant is the first point of contact for the fitness center, responsible for greeting all members and guests in a friendly, professional manner, answering telephone calls in the same manner. The front desk is “mission control” for the fitness center. Therefore, this position is responsible for providing information on all fitness center services and programs and taking reservations for professional services and court reservations. This is an Evening/Weekend position and candidates must be able to work Saturdays, Sundays, every other Fridays (6-9 p.m.), and some weekday evenings as needed. There are 2-4 shifts available.

Requirements

CPR and First Aid certification required.
Ability to keep information confidential
Available to work throughout the week, weekends, and holidays
Must possess honesty, integrity and outgoing personality
Must be courteous, tactful at all times and treat others with kindness and respect
Ability to appear for work on time
Ability to interact well with co-workers
Ability to understand and follow rules and procedures
Ability to follow directions from a supervisor
Professional and personable demeanor as well be proactive
Excellent communication and supervisory skills
The ability to handle multiple functions simultaneously
Self-motivated, works well independently and must be proactive
Maintain a “sense of urgency”.

Nice To Haves

Child care experience (potential for full-time position if applicable)

Responsibilities

Acknowledge and greet everyone who enters and leaves fitness center facilities.
Properly open and close the fitness center each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments.
Accurately use Jonas Management and Jonas Activity Management system.
Provide detailed descriptions of professional services, treatments, packages, services, facility features and hours of operation.
Answer the phone promptly and use the member’s name throughout the phone conversation.
Maintain eye contact when addressing external and internal guests.
Handle member and guest questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well-organized work area.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Assist in all areas of fitness center operation as requested by management.
Communicate to management any and all occurrences involving staff or members/guests in the fitness center that require attention.
Performs all work-related duties as assigned by supervisor or Fitness manager.
Frequent tidying of locker rooms and fitness areas.