Sports Club Attendant

GATE•Ponte Vedra Beach, FL

1d•Onsite

About The Position

The Sports Club Attendant is a member-facing role responsible for delivering exceptional service, safety, and hospitality throughout the Sports Club, including the fitness center, lap lane pool, outdoor pool deck, locker rooms, and wellness facilities. The attendant helps ensure members and guests have a clean, safe, organized, and welcoming experience while supporting daily operations, member engagement, and facility readiness. The role represents the Club and provides personalized service consistent with Ponte Vedra Inn & Club’s luxury hospitality standards. The position involves assisting members and guests, maintaining fitness and pool areas, managing towels and locker room amenities, monitoring safety and facility conditions, and supporting wellness programs and events. It requires remaining active for extended periods and working indoors and outdoors in varying weather. A flexible schedule may include early mornings, evenings, weekends, and holidays.

Requirements

High school diploma or equivalent preferred.
Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with members, guests, and colleagues.
CPR/AED certification required or must be obtained within 30 days of hire.
Strong customer service and hospitality skills.
Basic understanding of fitness equipment and exercise facility operations.
Ability to maintain cleanliness, organization, and facility presentation standards.
Strong communication and interpersonal skills.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work independently while maintaining attention to detail.
Ability to stand, walk, bend, and remain active for extended periods.
Ability to move throughout the Sports Club, pool areas, and wellness facilities.
Ability to lift, carry, and move up to 30 pounds.
Ability to work indoors and outdoors in varying weather conditions.
Ability to perform light cleaning, equipment handling, and facility setup tasks.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

Nice To Haves

Previous experience in fitness, recreation, pool operations, hospitality, country club, resort, or customer service environments.
Experience working in a member-focused or guest service environment.
Knowledge of fitness equipment operation.
Knowledge of pool safety practices and recreational facility standards.

Responsibilities

Maintain professional appearance, grooming, and personal hygiene standards.
Provide proactive assistance and personalized hospitality to members and guests throughout fitness, pool, locker room, and wellness areas.
Welcome members and guests and answer questions about Sports Club facilities, services, and programs.
Conduct fitness equipment orientations and provide basic equipment instruction as appropriate.
Monitor fitness areas for cleanliness, safety, and proper equipment use.
Oversee lap lane pool and outdoor pool deck activities to support safety and an enjoyable experience.
Support swimmer safety awareness and lane management procedures.
Maintain pool deck presentation, including lounge chair setup, organization, and cleanliness.
Distribute, collect, restock, and maintain towels throughout Sports Club facilities.
Maintain clean, organized, and stocked locker rooms, including towels, amenities, and supplies.
Provide water service, refreshments, and other member amenities as directed.
Monitor facility conditions and promptly report maintenance, safety, or equipment concerns.
Assist with equipment setup, cleanup, organization, and resets.
Support Sports Club events, wellness programs, recreation activities, and member engagement initiatives.
Maintain high visibility and proactively engage members in assigned areas.
Follow safety policies, emergency procedures, and risk management practices.
Attend departmental meetings, training sessions, and safety meetings as required.
Follow company policies, procedures, and departmental operating standards.
Support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
Perform additional duties as assigned by Sports Club leadership.