Sports Book Attendant (PT)

PENN Entertainment • Detroit, MI

19h • Onsite

About The Position

The Sports Book Attendant is a front-facing, guest service position. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guests placing/redeeming bets at the Sports Book counter or at the Sports Book kiosk. The Sports Book attendant will report to the Sports Book Supervisor.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent GED
• Effectively communicate in English, both oral and written forms
• Ability to work as a part of a team in a high-stress and high-volume environment
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Proficient cash-handling skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills – calculate winnings based on odds
• Basic computer skills
• Excellent customer service skills
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
• Must be able to communicate effectively in English, both oral and written forms

Nice To Haves

• Minimum six (6) months of cash-handling experience preferred
• Previous experience in race and sportsbook preferred
• Previous experience in a similar resort environment preferred
• Bilingual, with English as primary or secondary language preferred

Responsibilities

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
• Write Sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.
• Offer information on activities, etc., and direct guests for further information as necessary.
• Enter player tracker information and create new player tracking accounts
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Perform other job-related duties as requested.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED