Split Shift Dispatcher

Dattco•New Britain, CT

3d•Onsite

About The Position

DATTCO has a full-time opening for a Split Shift Dispatcher in our Coach & Tour Division in New Britain, CT! DATTCO was founded in 1924 and entered the motor coach charter business in 1964 with the New York World�s Fair. DATTCO is now New England�s largest private passenger transportation company. Our Coach & Tour Group operates 200 vehicles and drives 6 million miles annually. Learn more about us at www.dattco.com.

Requirements

Open availability to work mornings, nights, weekends and holidays, as required.
2+ years dispatching experience
High school degree or equivalent
Bus operations experience preferred
Well-developed planning and organizational skills
Ability to handle multiple tasks simultaneously in a fast-paced environment
Detail oriented and customer focused
Proactive mentality towards problem solving
Strong phone and verbal communication skills along with active listening
Adaptability to different personality types
Ability to work with computer systems and follow specific business rules for data entry
Proficient in Microsoft Office (primarily Word, Excel and Outlook)
Ability to use internet or other tools to research trip and destination information
Ability to adapt to changing requirements at a moment�s notice
Must be able to work in a team environment

Responsibilities

Work with supervisors to ensure on-time departure of all vehicles
Check-in drivers as they report to work including reviewing uniforms and providing work tickets
Providing information regarding Coach & Tour Division operations to customers and other staff
Utilizing GPS and dispatching software to monitor operations of routes for accuracy
Working with drivers and other staff to address service issues/failures in a timely manner
Review driver itineraries for accuracy and address driver questions/concerns promptly