Spectrum SME

Calvert Systems Engineering Inc • Fort Meade, MD

2d • $110,000 - $160,000 • Onsite

About The Position

Spectrum SME Location: Anne Arundel County, MD (on-site) Minimum Clearance Required: Secret Salary Range: $110,000 - $160,000 (starting salary within this range is commensurate with experience) This position requires the ability to obtain and maintain a U.S. Government Security Clearance at the Secret level. U.S. Citizenship is required. Clearance eligibility is determined by the Department of Defense Consolidated Adjudications Facility. As a Spectrum SME you will be responsible for providing subject matter expertise, Tier II technical support, validate operational issues with system requirements, provide on-the-spot training/assistance and test support as required for the SIS GEMSIS spectrum management tools including SXXI, E2ESS, JSIRO, JSDR, and ISD. As necessary, elevate the incidents to the appropriate system administrator within the SIS GEMSIS program office to take further action for Tier III technical support and notify the Government program managers and users as such.

Requirements

• CompTIA Security+ CE certification, or DoD-approved certification per DoD 8140 required
• SECRET security clearance required
• Minimum of 8 + years' experience supporting spectrum operations
• Possess domain and expert technical knowledge
• Proven skill planning and leading major technology assignments
• Ability to evaluate and troubleshoot customer support issues with spectrum tools and recommend and/or assist with fixes and changes
• U.S. Citizenship is required.

Responsibilities

• Create a monthly incident report or matrix and update Tier II incident tickets utilizing the DISA ITSM+ request and incident management system as required.
• Forward unresolved issues/incidents as necessary to the next appropriate level.
• Update and close incident tickets as issues are resolved and notify the users as such.
• Provide support to DISA GSD Tier I team for SIS Helpdesk incident management process improvement, SOPs, metrics, education, and training as needed.
• Prepare and Practice Continuity of Operations Plan (COOP) procedures in the event spectrum tools support operations need to be relocated to an undisclosed location.
• Identify requirements and procedures necessary to COOP to an undisclosed location.
• Document processes to COOP to an undisclosed location.
• Provide spectrum tools support within three (3) business days of arriving at COOP location.

Benefits

• Comprehensive benefits including health, dental and vision for the employee and family
• 401k Plan with a company contribution; fully vested immediately
• Company paid Life and AD&D insurance
• Company paid Short-Term and Long-Term Disability insurance
• Flexible Spending Accounts
• Paid Time Off (PTO)
• 10 paid holidays
• Employee Assistance Program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed