Specimen Processing Group Lead
Quest Diagnostics•Cleveland, OH
•Onsite
About The Position
This position assists department supervisors by performing various activities including schedule coordination, general supervision of Specimen Technicians, and providing input for performance reviews and disciplinary actions. The Group Leader typically leads 8-12 employees, participates in process and compliance audits, and may perform other duties as assigned. Priority consideration is given to internal candidates.
Requirements
- Internal candidates minimum of one year in SPT III/related role
- Performs multiple tasks simultaneously and with interruptions, physical and mental stress
- Works in a biohazard environment and practices good safety habits
- Able to sit or stand for long periods
- PC skills including the ability to run reports & use to manage workflow; real-time thru-put
- Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.
- Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task.
- Demonstrates strong interpersonal skills that foster a positive environment.
- Demonstrates flexibility and adaptability.
- Drives frequent employee interaction on the floor providing feedback, coaching, and guidance.
- Demonstrates excellent communication skills and ability to answer questions with both internal and external clients.
- Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures.
- Works under pressure and assists department in maintaining productivity and quality goals.
- Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems.
Nice To Haves
- 3 years experience in a laboratory environment with Specimen Processing experience preferred.
- Medical background preferred which includes medical terminology applicable to a clinical laboratory
- High School Diploma or Equivalent (Preferred)
Responsibilities
- Demonstrates a proficiency and understanding of all job duties in Specimen Processing department.
- Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed.
- Answers and clarifies employee questions (including laboratory personnel) regarding processing.
- Provides appropriate feedback to supervisor(s) when problems arise.
- Completes appropriate shift paperwork, setting up for production, and ensuring that their staff has cleaned up at the end of the shift.
- Monitors supply inventory, ordering supplies as needed.
- Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required.
- Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s).
- Perform all other job duties as assigned.
- Prioritizing work assignments.
- Monitoring production and activity of all SPT’s in order to meet departmental deadlines.
- Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment.
- Ensures effective employee utilization through workforce planning to include staffing weekends and holidays.
- Makes suggestions and recommendations to enhance workflow.
- Helps manage department overtime.
- Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
