Specimen Management Training Supervisor - ESO

Quest DiagnosticsSan Juan Capistrano, CA
1dOnsite

About The Position

The Training Supervisor is responsible for developing, reviewing and coordinating training activities in all phases of Specimen Processing, Tech Ops and Problem Resolution for Esoteric Operations.  The Training Supervisor analyzes performance metrics and reports Dashboard metrics in collaboration with peer Esoteric Operations Training staff across multiple sites to ensure standard processes.  Develops training content, competency, oversees new hire, department Onboarding, process mapping and acts as subject matter expert to improve quality systems (includes LIS conversion) and improved workflow.  The position is responsible for providing input to supervisors, department trainers, QA auditors and Problem Resolution Techs regarding training updates and annual competencies.  The Training Supervisor works in conjunction with Client Services and Commercial leadership to provide ongoing training support to hospital based processing employees.

Responsibilities

  • Developing training content
  • Overseeing new hire onboarding
  • Process mapping
  • Acting as subject matter expert to improve quality systems and improved workflow
  • Providing input to supervisors, department trainers, QA auditors and Problem Resolution Techs regarding training updates and annual competencies
  • Providing ongoing training support to hospital based processing employees

Benefits

  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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