Specifying Spanish Bilingual Representative (Remote)

CNX

23h•Remote

About The Position

The Specifying Spanish Bilingual Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. As a remote Specifying Spanish Bilingual Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We are looking for talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

Requirements

High School diploma or GED equivalent required.
Must be fluent in Spanish in verbal and written form
1 - 2 years of Automotive Parts Counter experience
PC / Keyboarding Skills including Word & Excel
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Additional Automotive Parts training or certifications a plus

Responsibilities

Utilize client systems to investigate customer part inquiries
Have working knowledge of car mechanics
Provides verification and/or recommendation on correct auto parts requirements
May require considerable adaptation in response to the particular customer in order to achieve success
Maintain database case notes on all situations
Reads and researches relevant materials and resources to stay current in programs
Deliver expert customer experiences…with a smile.

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
401(k) retirement plan
paid time off and holidays
paid training days
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
Registered Retirement Savings Plan
paid PTO and holidays
medical, dental, and vision insurance
a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits