Specification Team Coordinator/CSR

Weyerhaeuser•Austin, TX

1d•Remote

About The Position

Weyerhaeuser is a leader in the structural framing market, providing innovative products and services for various applications. We are seeking an experienced Customer Service Coordinator to join our Specification Team within the Marketing and Sales organization. This role supports our vision by utilizing proprietary software applications (Javelin™, Forte®, Estima™, CAD) that enable strategic partners to design, optimize, and utilize engineered lumber and structural frame products. The Specification Service Coordinator processes customer service requests, retrieves plans and communications from various sources (e-mail, weblinks, Smartsheet), and reviews architectural and structural plans to ensure sufficient information is available to initiate drawing service requests. This role provides responsive daily customer service to customers, specifiers/designers, and the sales team, ensuring requests are clarified, scheduled, and communicated effectively to enhance customer satisfaction and reliable service delivery. The position is open to candidates residing in Boise, ID; Billings, MT; Denver, CO; Jacksonville, FL; Dallas/San Antonio/Houston, TX; Charlotte, NC; Richmond, VA; or Easton, PA.

Requirements

2+ years of experience in customer service, operations coordination, administrative support, or a similar service-oriented role.
Ability to read and understand wood frame construction documents.
Knowledge of building materials and common construction industry standards.
Strong communication skills (written and verbal) with the ability to work with customers, sales, and technical service providers.
Highly organized with strong attention to detail; able to manage multiple requests and deadlines simultaneously.
Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new systems.
Ability to work effectively across organizational boundaries and collaborate within a team environment.

Nice To Haves

Experience supporting a design/specification, construction materials, or building products environment.
Familiarity with ticketing/CRM or service request tools (e.g., C4C Service Cloud, SAP, or similar).

Responsibilities

Process incoming specification service requests within established turnaround targets (e.g., 24-hour request processing) and ensure accurate service entry.
Clarify incomplete or ambiguous requests by contacting customers, sales, and/or service providers to confirm scope, timelines, and required deliverables.
Schedule, track, and prioritize work (e.g., top/low priority requests) in alignment with business needs and direction from leadership.
Execute service support transactions accurately and timely; maintain organized documentation and records in designated systems.
Respond to customer questions, troubleshoot issues, and drive resolution to prevent repeat issues; document learnings and propose process improvements.
Develop and maintain strong relationships with internal and external customers to support satisfaction and repeat business.
Coordinate across functions (sales, operations, designers/specifiers, and other partners) to ensure consistent service delivery and workload balancing.