Specialty Veterinary Clinical Manager

MedVet•Norwalk, CT

5h•Onsite

About The Position

MedVet is a rapidly expanding Emergency and Specialty veterinary provider dedicated to offering advanced medical treatments and innovations to patients nationwide. We are seeking collaborative and driven individuals to join our clinical team, embodying our core values of Teamwork, Leadership, and Compassion. The Specialty Veterinary Clinical Manager reports directly to the Hospital Director and is responsible for cultivating an engaged and empowered team to deliver exceptional service to patients, clients, and referral partners. This role involves working with the Hospital Director and Medical Director to foster a culture of collaboration, career development, and inclusivity, ultimately contributing to the organization's healthy growth through optimal Employee and MedVet Experiences.

Requirements

Minimum of three years of experience in a management or leadership role.
Associate degree or a combination of equivalent college level courses and experience preferred.
Excellent interpersonal, customer service, and communication skills.
Excellent organizational skills and the ability to multi-task.
Capability to work well in a fast-paced environment.
Ability to prioritize duties and responsibilities to meet deadlines.
Highly professional and able to work with people on all levels of the organization.
Must have standard knowledge of and ability to use Microsoft Office programs including Word, Excel, PowerPoint, and Outlook.
Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director.
Must be flexible to meet the needs of the department, which includes a mix of after-hour and weekend coverage.

Nice To Haves

Experience in the healthcare or veterinary profession is preferable.

Responsibilities

Ensure their department’s healthcare team has the resources and tools needed to deliver the MedVet Experience.
Coach team members on fundamentals of process improvement, ensuring the department is operating in an efficient and sustainable manner.
Collaborate with other departments.
Develop, monitor, and adjust schedules according to workflow to maximize efficiency.
Make recommendations in collaboration with the service/department representative for the purchase of needed supplies and equipment.
Manage and influence department financial decisions and health.
Effectively influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture.
Provide a comprehensive clinical onboarding training schedule for all team members.
Provide ongoing and continuous performance feedback, instruction, and follow up to team members as part of a healthy Employee Experience.
Negotiate and mediate conflict in partnership with the HR Partner.
Perform initial screening of client and referral partner concerns, and collaborate with the hospital dyad to resolve.
Provide written performance feedback and a development plan annually for each member of their healthcare team.
Attract and retain exceptional team members by providing an enriching Employee Experience that provides meaningful work, career growth, and ongoing professional development.
Split time between clinical and administrative duties with a minimum of 50% of the time spent on administrative tasks (this varies depending on the hospital/department size, number of direct reports, and staffing needs).

Benefits

Up to $5,000 Sign-on bonus based on skillset and experience
Strong career growth and personal development opportunities
Comprehensive Health Benefits
Vision and Dental
HSA, FSA and Independent Care Spending
401k with Employer Match
Paid Time Off (PTO)
Paid Parental Leave
Uniform Allowance
Employee Pet Discounts and Pet Insurance
Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
Continuing Education Opportunities and Assistance Program