Specialty Team Coordinator, Vancouver Animal Emergency & Referral Centre

VCA Animal Hospitals•Vancouver, BC

2d•CA$19 - CA$38•Onsite

About The Position

The Specialty Team Coordinator role at Vancouver Animal Emergency & Referral Centre (VAERC) supports, leads, and directs members of VAERC’s specialty teams professionally and kindly. This role involves responding to client and co-worker questions and working closely with the hospital’s Leadership team to promote a positive hospital image and contribute to the overall betterment of the hospital.

Requirements

Completion of an accredited veterinary technician program and must possess RVT status in good standing with BCVTA or must possess Specialty VTA status in good standing with VAERC.
Must be able to work in a team environment with minimal supervision.
Excellent communication, inter-personal and problem-solving skills.
Working knowledge of Microsoft Office suite, Outlook, Woofware, Instinct.
Read/follow MSDS sheets and adhere to Health & Safety guidelines for hazardous materials and radiation safety.
Display tact, diplomacy and complete confidentiality with colleagues, clients and fellow leaders.
Be flexible in attitude and work habits.

Responsibilities

Direct involvement in onboarding, orientation and training for new VTAs/RVTs in all Specialty departments.
Provides clear training objectives and timelines for acquiring skills.
Assistance with organization, leadership and roll-out of hospital-wide initiatives.
Participates in the development of VAERC Standards of Care/SOPs.
Participates in the development of VAERC Technical Training Manual.
Creates an inspiring team environment and models a culture of open communication.
Provides positive feedback and associate recognition frequently, in person or via Recognize App.
Assists with identifying performance improvement opportunities and provides support/training/skill development.
When schedule permits, attends recruitment sessions at local educational institutions to discuss student opportunities at VAERC.
Assists with maintaining hospital safety standards and bringing concerns forward to the Health & Safety Committee.
Ensures monthly/quarterly Specialty team meetings are scheduled and carried out on time.
Submit a weekly in-person or written update to senior leadership to address progress or needs to the ER team.
Produces Specialty RVT & VTA schedules for all Specialty departments with advance notice.
Ensures there is adequate coverage for time off requests.
Works closely with ER RVT/VTA schedulers to ensure adequate coverage.
With GM/AGM support, assist with candidate screening and interviewing via Workday job requisitions.
Participates in hospital errands as needed.
Follows VCA Canada policies and procedures as set out in the VCA Employee Manuals.
Other duties as assigned.