Specialty Support Representative III

UKG•Atlanta, GA

20h•Hybrid

About The Position

UKG is seeking a highly organized and detail-oriented professional to join the Treasury Operations team. The Specialty Support Representative III is responsible for helping customers ensure their taxes, garnishments, and employees are paid on time. This team plays a crucial role in maintaining customer satisfaction and compliance with financial regulations.

Requirements

3–5+ years of operations or customer service experience in banking, accounts receivable, payroll, collections, or related field
Experience handling customer inquiries, escalations, and complex or high-risk issues, with strong problem-solving skills
Proficiency in Microsoft Office, including Excel
Ability to navigate multiple systems and manage competing priorities
Strong verbal and written communication skills

Nice To Haves

Strong attention to detail, organization, and follow-up skills
Ability to work effectively in a fast-paced environment
Experience handling multiple high-priority tasks
Leadership or mentoring experience
Team-oriented and self-motivated

Responsibilities

Oversee and manage the accurate and timely processing of customer payments for taxes, garnishments, and employee salaries.
Independently resolve customer payment issues and escalations.
Manage specific book of business for exception payments processing.
Regularly follow up with customers to confirm payment statuses and recover overdue payments while maintaining positive customer relationships.
Contact customers via phone, email, and case correspondence to collect outstanding funds.
Facilitate best practice trainings for customers and internal partners.
Reconcile the cleared checks within the Ready system.
Review and make decisions on Positive Pay items within the bank portals.
Manage the rejected payroll ACH transactions to ensure successful collection of client funds.
Manage the Treasury Salesforce queue: Stop payments, Trace number requests, Fraud cases & General Treasury questions
Manage the quarterly stale dated check process and return funds to clients for uncashed checks.
Initiate manual ACH and wire transactions on our bank portals.
Authenticate and release Funding Teams ACH files at our banks.
Participate in the implementation of treasury services and UKGPS initiatives.