Specialty Services Patient Care Coordinator

New England College of Optometry•Boston, MA

1d•$25•Onsite

About The Position

The Specialty Services Patient Care Coordinator is a full-time, on-site position reporting to the Clinic Director with a dotted line to the Patient Intake Manager and Senior Specialty Patient Care Coordinator supporting Specialty Eye Care Services. The Specialty Services Patient Care Coordinator is a key member of the clinic operations team. The primary function of this position is to provide operational support for patient scheduling, patient check in and check out, and patient follow-up care to ensure a smooth and efficient cycle of service. You will have a unique opportunity to apply your operational skills in providing seamless and critical support to a clinical team of Optometrists (ODs) and student interns who provide specialty eye care within diverse and multicultural patient populations. The candidate can expect to create systems that ensure best practices and focus their work in patient care coordination for Low Vision, Pediatric, Vision Therapy Services, and Myopia Control.

Requirements

A friendly professional demeanor and ability to excel in a fast-paced, collaborative environment
Minimum of 1 year of specific experience in patient office services and/or 2 years of experience in customer service, assisting patients with disabilities, social work, child care, or elder care required
Strong multi-tasking, prioritization, and project management skills
Excellent communication skills, verbal and written
Willingness to be flexible with schedule
Strong proficiency with Microsoft Office suite, Google Workspace (G Suite), Adobe Acrobat and willingness to learn new platforms
Experience with electronic health records (EHR/EMR) and HIPAA regulations preferred

Nice To Haves

Experience in Eye care practice administration highly preferred

Responsibilities

Schedule and confirm appointments for patients in a systematic and organized manner that optimizes patient flow and conveys compassion and culturally sensitive customer service skills
Register new patients, create accounts, and input demographic and insurance data accurately
Communicate with patients according to specialty protocols
Address patient concerns about care, services and fees
Follow up, in regards to patient questions, with the ODs or Billing department as needed
Check patients in and out, collect co-payments and self-pay fees
Coordinate in-coming and outgoing referrals for care
Handle all unresolved billing issues before appointments: referrals, balances, prior authorizations
Obtain medical records and scan documents into the electronic health record (EHR) for all Specialty patients
Send records/reports to patients, referring doctors and others
Oversee the Vision Therapy, Low Vision, and Myopia Control email accounts
Obtain payment from state and local resources for devices
Obtain quotes and oversee orders for devices
Maintain an organized device cabinet and manage inventory and stock cabinet
Schedule patient device dispense appointments
Coordinate with the Optical Department on low vision spectacle orders
Manage invoices, orders, and vendor relationships
Collaborate with providers to obtain prior authorization for low vision devices
Manage waitlists
Conduct intake calls
Communicate fee structure to patients
Send records/ reports to patients and referring doctors
Obtain prior authorizations for vision therapy appointments

Benefits

3 plan options for BCBS medical coverage (employer subsidized at 75% or greater)
Mental Health and Wellness benefits
BCBS Dental
Discounted vision services
13 paid holidays and generous paid time off for sick, vacation, and personal days
Employer-paid life insurance, and short-term and long-term disability
Voluntary Insurance: life, critical illness, hospital indemnity, accident,
Voluntary Benefits: employee discounts and pet insurance
9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement
Qualified Public Service Loan Forgiveness Employer