Specialty Sales Team Leader - Oklahoma City, OK

Target•Oklahoma City, OK

2d•Onsite

About The Position

The Specialty Sales Team Leader role is part of the Specialty Sales team, which focuses on meeting guest needs through strong operations, excellent guest experience, and compelling visual merchandising. This role involves leading a team of hourly team members in departments such as Apparel and Accessories, Home, Baby, Core Beauty, and Electronics. The position offers opportunities to develop skills in guest service, retail business fundamentals, inventory management, and team leadership. A typical day involves ensuring a positive guest experience, coaching team members, analyzing performance metrics, planning and executing daily workloads, and leading merchandising efforts. The role also includes responsibilities related to team development, hiring, onboarding, and maintaining store standards for product availability, visual presentation, and safety. Additionally, the Team Leader may assume store leadership duties as needed and support guest services like cashiering and order pickup.

Requirements

High school diploma or equivalent
Must be at least 18 years of age or older
Lead and hold others accountable
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work independently and as part of a team
Manage workload and prioritize tasks independently
Welcoming and helpful attitude toward all guests and other team members
Effective communication skills
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Climb up and down ladders as needed
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Nice To Haves

Previous retail experience preferred, but not required

Responsibilities

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team member expectations to deliver on our GUEST service model culture.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Plan daily/weekly workload at the direction of your direct leader and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising sets, make changes and updates to merchandise sets (planograms), sales plans, events and promotions.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
With direct leader guidance, develop, coach, and lead a team of consultants who are knowledgeable and passionate.
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
Encourage team to use tools available in their department (i.e. the fitting room, testers, displays) as an opportunity to welcome, inspire and influence guests by providing personalized recommendations to complete their purchase.
With direct leader guidance, partner with third party vendors to ensure brand standards and merchandising are being met and areas are full and maintained.
Support team execution of changes and updates to merchandise sets, and visual presentations for defined categories.
Create inspiring visual moments by ensuring product is organized, signed correctly and merchandised to support seasonal trends.
Support your direct leader in leading assigned department area backroom processes, organization, layout and replenishment of the sales floor to ensure product is available for guests.
Participate in team hiring and onboarding processes.
Lead your team in prioritizing the guest experience by ensuring the fitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility.
Support your direct leader in establishing clear goals and expectations and hold team members accountable to expectations.
Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model the execution of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
If applicable, as a key carrier, follow all safe and secure training and processes.
Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
Address all store emergency and compliance needs.
Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs.