(NEX LITTLE CREEK) SPECIALTY SALES ASSOCIATE

NEXCOM•Virginia Beach, VA

4d•Onsite

About The Position

As a Specialty Sales Associate, you will be the face of our company, highlighting our brand and image while contributing to building our reputation. You will use your specialty knowledge to assist customers, helping them recognize the need for our products and services. You must be capable of learning about what we sell and articulating our purpose in an educational, insightful, and professional manner. A positive and outgoing nature, with a desire to serve others and make a positive impact, is essential.

Requirements

In-depth technical knowledge of how products work, warranties, and ability to compare products by features.
1-2 years of retail or relevant work experience required.
6 months of product specific experience required.
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Basic math functions such as addition, subtraction, multiplication, and division.
Ability to use a calculator and calculate percentages and ratios.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Ability to understand and problem-solve customer needs.
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
6 months responsible experience in clerical office, retail, sales, or store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Graduation from a 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.

Responsibilities

Proactively engage and make a connection with customers.
Ask questions and listen to customer's needs.
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
Provide PREMIER customer service.
Cooperate and build positive, inclusive and respectful relationships, and take accountability for your own actions and outcomes.
Use specific knowledge to demonstrate product features and provide comparisons with similar products.
When selling clothing or military uniforms, may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles.
Maintain store appearance.
Cross-sell products and know the layout of the store.
Make suggestions to customers on latest trends and current promotions based on their individual needs.
Upsell products.
Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide customers with product knowledge specs.
Use a Point-of-Sales system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards.
Handle cash, including counting money and returning accurate amounts to customers.
Complete various forms of paperwork, reports, and reconciliation.
May handle special order merchandise requests, including ordering, tracking, and providing updates to customers.
Be the keeper of merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed.
May participate in periodic inventories.
Adhere to assigned work schedule.
Ensure accurate and complete follow-through on work assignments.
Perform other duties as assigned.