Specialty/Recreational License Manager

State of Iowa•Des Moines - 50321 - Polk County, IA

7d•Hybrid

About The Position

The Department of Natural Resources (DNR) is seeking an energetic, team-oriented professional to join our Licensing Section. This multifaceted role coordinates specialty hunting licenses, manages the Landowner-Tenant (LOT) registration program, and serves as an account manager for the Go Outdoors Iowa! recreational licensing system.

Requirements

Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time professional-level work in program administration, program development, program operations, or management.
A total of seven years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
One year of full-time professional-level work experience in program administration, program development, program operations, or management; and a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, public health, law, education, engineering) equals one year of full-time experience.
Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
Current, continuous experience in the state executive branch that includes thirty months of fulltime work as a Program Planner (any level), Management Analyst (any level), or Administrative Assistant (any level).

Nice To Haves

Experience in maintaining administrative system logic tables
Experience managing real-time databases
Experience conducting system compliance testing

Responsibilities

Manage the issuance of specialty nonresident deer and turkey tags for fundraising auctions (Conservation Groups), Disabled Veterans organized hunts, and other special programs.
Review applications, make recommendations, coordinate tag distribution, and implement strict auditing procedures.
Present program data, status updates, and policy proposals to DNR management, legislative committees, and commissions.
Serve as the point of contact for media and legislative inquiries regarding program requirements.
Oversee all aspects of the statewide LOT Hunting License Registration Program, ensuring strict enforcement of Iowa Code and Administrative Rules.
Coordinate and improve eligibility verification processes and assist Law Enforcement with identifying violators.
Manage data verification, system testing, and integration with the Go Outdoors Iowa! system.
Serve as an Account Manager and resident expert for over 700 statewide hunting and fishing license vendors.
Test license options prior to live production, communicate needs to programmers.
Troubleshoot sales terminal issues, assist with reconciling Automatic Funds Withdrawal (ACH) issues, resolve license voids, and answer questions regarding restrictions and requirements.
Train new vendors and DNR staff, and occasionally prepare sales equipment for DNR events and vendor shows.
Update and maintain licensing system administrative control tables and programming logic tables to ensure compliance with Iowa Code.
Manage inventory and attribute tables that drive real-time online quota displays.
Conduct extensive quality assurance (QA) and internal system testing to verify that programming updates accurately issue the proper combinations of licenses.
Review applications for Specialty Nonresident Deer and Turkey Licenses and uses good judgment in applying Iowa Code, Administrative rule and Departmental policy.
Review applications for Landowner Tenant Designation and uses good judgment in applying Iowa Code, Administrative rule and Departmental policy.
Works with management staff and external stakeholders regarding the development and implementation of program rules and procedures.
Communicates with customers and troubleshoots their issues via electronic, written and verbal responses.
Gathers, assembles and analyzes data/facts to draw conclusions and develop solutions to program problems.
Uses a computer and PC based software at a moderate to advanced level; i.e. Google Platform, Specialty Applications.
Updates and maintains licensing system administrative programming logic.

Benefits

Insurance benefits that start the first of the month following 30 days of employment.
Separate vacation and sick leave accruals that start on the first day and can roll over annually.
Nine paid holidays/year.
Iowa Public Employee Retirement System (IPERS) retirement package with employer match.
Optional deferred compensation (457/401A) plan with employer match.
Professional training opportunities.
Family friendly and professional work environment.
Employee Discount Programs (vision, cellular, fitness, recreation, season passes, travel, counseling)
Flexible work schedules (as approved by the supervisor).
Opportunities for hybrid telework (as approved by the supervisor).
Workout/Gym facilities available onsite at 6200 Park Ave.