Specialty Pharmacy Technician (Refill Calls)

Shields Health Solutions • Irving, TX

3d • Hybrid

About The Position

Join our Shields team today! Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.

Requirements

• Active Texas Pharmacy Technician License AND National Pharmacy Technician Certification Required.
• 2+ years of experience as a pharmacy technician required
• High School Diploma or GED Required
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Nice To Haves

• 5+ years of experience as a pharmacy technician preferred

Responsibilities

• Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• Make outbound refill calls and process requests promptly.
• Answer and triage incoming pharmacy calls.
• Clarify prescription orders with pharmacists or clinicians.
• Coordinate medication refills and complete accurate data entry.
• Assist with claim adjudication and troubleshoot rejected claims.

Benefits

• Medical, dental, and vision insurance starting day one
• 401(k) with match
• 4 weeks PTO
• 10 paid holidays
• Paid parental leave
• Short-term disability
• Professional development
• Access to employee resource groups
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED