Specialty Pharmacy Technician Full Time

UnitedHealth Group•Dublin, OH

5d•$16 - $29•Onsite

About The Position

As a Specialty Pharmacy Technician with CPS Solutions, LLC, you will work under the direct supervision of a pharmacist and be responsible for coordinating and processing new and refill medication orders. This role involves working with patients, providers, and insurers to ensure prescriptions are fulfilled accurately and efficiently, while meeting financial and clinical requirements. The technician also provides customer service related to enrollment, benefits, prescription status, and account inquiries. Pharmacy Location: Located onsite at our Patient Service Center in Dublin, OH. Schedule: Monday through Friday, 8:30 AM - 5:00 PM EST. No weekends or holidays.

Requirements

High school diploma or equivalent
Active OH pharmacy technician license
National Pharmacy Technician Certification (e.g., PTCB or ExCPhT) required

Nice To Haves

Experience in retail pharmacy or healthcare
Proficient typing and computer skills
Proven solid customer service, communication, and problem-solving skills
Proven ability to understand payer processes and specialty drug requirements

Responsibilities

Communicate with patients, providers, insurance companies, and pharmacy staff regarding prescription fulfillment and account inquiries
Handle inbound and outbound calls
Verify insurance benefits and obtain authorizations
Resolve or escalate issues related to billing or clinical concerns
Collect co-payments and assist patients with financial support programs
Prepare medications for shipment and assist with packaging
Maintain workstation supplies and cleanliness
Participate in quality improvement activities and staff committees as needed
Perform other duties as assigned