Specialty Pharmacy Technician, Cancer Care Outpatient

UT Southwestern Medical Center • Dallas, TX

7d • Onsite

About The Position

At our outpatient Specialty Pharmacy, located at Cancer Care Outpatient Building, 6202 Harry Hines Blvd., Dallas, TX 75390, we are seeking a dedicated Specialty Pharmacy Technician. If you are passionate about retail or specialty pharmacy, excited about direct patient interaction and enjoy fast-paced, patient-focused environment, we invite you to apply. This is a great next career opportunity for Lead or Senior Pharmacy Technicians seeking meaningful work, stable schedule at a healthier pace. As a Specialty Pharmacy Technician, you will assist with prescription processing and fulfillment, prior authorizations and copay assistance, specialty medication coordination and inventory control. You will also engage directly with our cancer patients offering empathetic communication and support and ensure timely, accurate medication delivery or pick-up. Your compassion and precision will help deliver hope and healing.

Requirements

• High School Diploma or equivalent
• 1 year of experience as retail pharmacy technician or equivalent is required
• PHARMACY INTERN Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern
• BASIC LIFE SUPPORT Certification with course accredited by the American Heart Association (AHA) or American Red Cross (ARC).

Nice To Haves

• 1 year specialty pharmacy experience
• CERTIFIED PHARMACY TECHNICIAN National certification with Pharmacy Technician Certification Board (PTCB)

Responsibilities

• Assists the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications and supplies as allowable by law.
• Answers telephones responding to questions or requests.
• Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions.
• Arranges customer consultations with Pharmacist, when requested.
• Cleans equipment, and maintains all required temperature logs as per corporate Policy and Procedures.
• While completing fulfillment functions, checks medication and administration supply inventory for out-of-date products, removes products from inventory and works with the appropriate resource to record out-of-date products.
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy.
• Checks items for appropriate 'shelf life' remaining before expiration.
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required.
• Assists with full inventory and cycle counts.
• Assists with putting away newly received inventory in the appropriate location in the pharmacy.
• Performs related duties as assigned or requested.
• Loads the appropriate insurance plan to the patient's profile for adjudication, runs test claims and makes the necessary outreach to the Health Plan (HP) and/or Pharmacy Benefit Manager (PBM) to resolve rejected claims and/or contact patients and/or prescribers to collect additional information or data needed for a successful claim submission (i.e. patient demographics, new insurance information).
• Assist nurses with the prior-authorization process by completing Cover My Meds.
• Places outbound calls to patients or physicians' offices to obtain additional information needed to process the script or to notify of delay in processing script.
• Assists in obtaining new prescriptions if a plan considers selected products appropriate based on patient need.
• Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
• Provides timely response to patients' inquiries by telephone and/or email, consistent with service and quality standards.
• Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
• Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition.
• Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
• Ensures that good patients' relations are maintained, and patients' claims and complaints are resolved fairly and effectively.
• Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
• Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
• Complete other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep and work issues.
• Documents information received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED