Specialty Pharmacy Ambulatory Clinical Pharmacy Manager (Hybrid)

UIOWA • Iowa City, IA

3d • Hybrid

About The Position

The Ambulatory Clinical Pharmacy Manager provides clinical leadership to pharmacists, pharmacy specialists, residents, and student interns in the Specialty Pharmacy Program within the Department of Pharmaceutical Care. The role primarily oversees pharmacists embedded within adult and pediatric multidisciplinary clinic teams and supports the planning, coordination, delivery, and improvement of ambulatory clinical pharmacy services and personnel on and off campus. Hybrid work within Iowa may be available after successful completion of orientation; a work arrangement form is required, and arrangements are reviewed annually under applicable remote-work and travel policies. Training, orientation, and ongoing support are provided to develop or enhance administrative, operational, and specialty pharmacy leadership skills.

The manager provides guidance and oversight for clinical operations, staff performance, recruitment, onboarding, coaching, competencies, credentialing, and scheduling. The role works with pharmacy leadership, clinic teams, physicians, nurses, laboratory personnel, and other departments to coordinate services, develop clinical pathways and therapeutic guidelines, implement patient-care systems, and promote safe, effective, and cost-conscious medication use. The manager contributes to committees and quality initiatives, evaluates clinical services and outcomes, analyzes projects and data, and helps develop and implement programs and process improvements.

Additional responsibilities include educating clinic providers, staff, and external parties; precepting pharmacy students and residents; supporting college didactic education as appropriate; monitoring regulatory and accreditation compliance; consulting on medication safety; and assisting with financial processes, including prescription and clinic medication billing, revenue integrity, drug utilization information, and medication assistance programs. Success requires strong communication, organization, strategic planning, personnel management, data analysis, and process improvement skills, as well as independent judgment, innovation, and flexibility.

Requirements

• Bachelor of Science degree in Pharmacy or Doctor of Pharmacy degree.
• Current license or eligibility to be licensed as a pharmacist by the Iowa Board of Pharmacy.
• Completion of an ASHP-accredited PGY1/PGY2 residency or at least five years of experience working in a complex clinical pharmacy environment.
• Ability and willingness to act as a preceptor.
• Job-related experience with and/or commitment to service excellence.
• Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
• Excellent interpersonal, written, and verbal communication skills.
• Strong interest in ambulatory care.

Nice To Haves

• Job-related experience in ambulatory care pharmacy.
• Master of Science in Pharmacy or a healthcare- or management-related advanced degree, such as an MHA, MPH, or MBA.
• Experience with automation and technology, human resources management, project management, and the Epic electronic health record.
• Board of Pharmacy Specialties certification.

Responsibilities

• Assist in planning the delivery and improvement of ambulatory clinical pharmacy services, programs, and personnel on and off campus.
• Assign tasks to staff and monitor individual and team progress.
• Coordinate ambulatory clinical pharmacy services with other managers and identify and evaluate outcomes measures related to productivity, clinical outcomes, and financial impact.
• Coordinate clinical pharmacy services with physicians, nursing, laboratory, and other personnel, and develop and help implement clinical pathways and therapeutic guidelines.
• Provide guidance and oversight for ambulatory care clinical pharmacy operations.
• Develop and implement staff competencies and credentialing with pharmacy leadership and clinical pharmacy specialists.
• Ensure compliance with regulations and accreditation standards related to pharmacy services.
• Promote high performance, teamwork, and the implementation of patient-care systems with pharmacy and other departments.
• Educate clinic providers, staff, and external parties about ambulatory pharmacy services, and communicate new services and procedures to affected personnel.
• Serve as a preceptor for pharmacy students and residents; provide College of Pharmacy didactic education as needed and appropriate; and align practice initiatives with student and resident rotations.
• Evaluate staff-identified problems with leadership and develop safe, effective solutions aligned with department and health care system goals.
• Participate in developing, monitoring, and reporting pharmacy practice standards and provide guidance on appropriate use of time and resources.
• Collaborate with departmental and clinical-area leaders to identify actionable priority outcomes for ambulatory care pharmacists.
• Plan and implement new programs and services; evaluate and analyze projects, develop specifications and project plans, and implement new clinical and technical processes with multidisciplinary groups.
• Contribute to medication safety initiatives, consult on medication safety, serve on standing committees as needed, and help implement hospital-wide safety initiatives.
• Hire, develop, supervise, and manage staff performance; coordinate team and staff meetings; conduct performance evaluations; coach staff and recommend improvement plans or discipline as necessary.
• Assure staff compliance with institutional policies and procedures, laws, and regulations; monitor assignments and daily responsibilities; and measure employee satisfaction and implement improvement initiatives.
• Coordinate scheduling and coverage of ambulatory clinical pharmacy services with appropriate managers.
• Understand billing processes for take-home prescriptions and medications dispensed or administered in clinics; help develop revenue-integrity monitoring, gather charge and drug-utilization information, and support standardized medication-assistance processes.
• Participate in drug utilization review planning, collect and evaluate data to identify drug-use problems, and stay current with outpatient reimbursement guidelines and trends.
• Contribute to the Clinical Oversight Committee, the Quality and Performance Improvement group, and other relevant committees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager