Specialty Loan Operations Officer II

Open Bank • La Mirada, CA

24d • $24 - $28 • Onsite

About The Position

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees. We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness! Join our TEAM - Together Everyone Achieves More. We are looking for a Specialty Loan Operations Specialist II to join our Specialty Lending Center (SLC) team at Open Bank! We are looking for a bilingual Specialty Loan Operations Specialist II who is fluent in both English & Korean. The Specialty Loan Operations Specialist II will be responsible for the operational and administrative functions of the Specialty Lending Center by processing loan transactions, maintaining loan and collateral records, coordinating funding and payoff activities, preparing operational reports, and ensuring compliance with Bank policies and procedures. The position provides operational support to Specialty Lending Center staff and serves as a liaison with internal departments and external parties as necessary.

Requirements

• Bachelor’s degree in Business Administration or related field or equivalent work experience required.
• Proficiency in Microsoft Office applications, particularly Excel and Word.

Nice To Haves

• Two (2) to four (4) years of banking, loan operations, loan servicing, or administrative support experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Assist the Operations Officer with loan funding activities, collateral tracking, collateral shipment, and post-closing operational tasks.
• Process loan onboarding and maintain accurate loan records in applicable systems.
• Maintain electronic and physical loan and collateral files and ensure documents are properly organized and retained.
• Monitor collateral receipt, exceptions, insurance requirements, and other post-closing conditions and follow up as necessary.
• Assist with loan servicing functions including payment inquiries, payoff requests, and collateral releases.
• Monitor and track tickler items and assist in collecting required borrower documentation.
• Perform operational quality control reviews to ensure system data accuracy and completeness.
• Prepare recurring operational, collateral, and portfolio reports for management review.
• Coordinate with internal departments and third-party vendors regarding loan boarding, collateral custody, insurance, and servicing matters.
• Prepare daily operational reports and perform general ledger (GL) reconciliations.
• Provide exceptional customer service and operational support to lenders and borrowers.
• Support departmental projects and perform other SLC-related duties as assigned.
• Ensure adherence to SLC procedures, bank policies, and all applicable regulatory requirements.

Benefits

• Medical, Dental, & Vision insurance for all full-time employees and their immediate family members.
• Life, Accidental Death & Dismemberment, & Long-Term Disability insurance (100% company paid).
• Flexible Spending Account (FSA) for eligible out-of-pocket expenses.
• 401(k) Retirement Savings Plan with company match.
• Paid Time Off (PTO) accrued from time of hire.
• Employee Assistance Program (EAP) offering counseling, online tools, and legal/financial guidance.
• Company paid lunch twice a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level