Specialty Loan Advisor – Earn Hybrid/Remote Flexibility | High-Performance Servicing Role

Selene Diligence•Jacksonville, FL

3d•Hybrid

About The Position

Selene Holdings is a multi-line financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! The Specialty Loan Advisor (SLA) manages a portfolio of Business Purpose Loans (BPLs) in a fast-paced, performance-driven environment. This role is ideal for professionals who take ownership of their pipeline, thrive in high-volume servicing, and deliver strong customer outcomes through an advisory approach. Performance Unlocks Flexibility: High performers have the opportunity to earn hybrid or remote work status based on consistent results and productivity. Ownership Over Your Portfolio: Manage customer relationships end-to-end and drive outcomes—not just transactions. Built for High Performers: This environment rewards individuals who consistently meet and exceed expectations with increased autonomy and flexibility.

Requirements

3–5 years of experience in mortgage servicing, contact center, or related roles.
Working knowledge of Business Purpose Loans (BPLs).
Strong understanding of escrow, billing, payment histories, and 1098 statements.
Experience with cross-collateralized servicing and partial lien releases.
Knowledge of property preservation processes.
Strong analytical and problem-solving skills with high attention to detail.
Ability to manage high-volume workload and meet deadlines.
Excellent communication skills.
Ability to work independently and in a team environment.
Strong advisory and relationship management skills.
High school diploma or GED required.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, OneDrive, Outlook).

Nice To Haves

Associate’s or Bachelor’s degree preferred.
2–4+ years of related experience preferred.
Experience with MSP, Black Knight/LPS, or Sagent preferred.

Responsibilities

Manage a portfolio of Business Purpose Loans by providing consistent, high-quality servicing and support to internal and external stakeholders.
Serve in an advisory capacity to customers, providing guidance tailored to their unique business needs.
Handle inbound and outbound calls, as well as email and text communications, to support clients, attorneys, and authorized third parties.
Perform moderately complex administrative, transactional, and operational tasks including research, analysis, and documentation.
Generate reports and analyze data to support strategic initiatives and improve customer outcomes.
Ensure compliance with company policies, procedures, and investor requirements.
Leverage systems and tools to ensure accuracy, efficiency, and strong customer experience.
Meet and exceed production goals (KPIs), with high performers recognized through increased autonomy and flexibility.
Collaborate cross-functionally to resolve escalations and improve servicing effectiveness.