Specialty Instructor - Cafe

Woods Services•Middletown Township, PA

1d•Onsite

About The Position

The Specialty Instructor, Common Grounds Café and Market develops and implements an appropriate vocational program for individuals in a café/retail and restaurant establishment. Assesses and utilizes instructional techniques, materials, training resources, and professional consultation as necessary to develop, refine, and/or enhance the vocational skills of individuals. Provides documentation of progress and actively communicates with the individual’s interdisciplinary team. Assists in the daily operations and maintenance of Common Grounds Café and Market as an enclave, learning endeavor, and storefront. Contributes to and actively participates in the production, stock, and creative avenues of Common Grounds Café and Market.

Requirements

Must be 21 years of age or older.
Must be able to lift a minimum of 50 pounds.
Must have a valid driver’s license.
Must have flexibility in working nights and weekends, when programming needs require it.
Must obtain/maintain required certifications and attend classes/conferences/trainings, possibly outside of scheduled work hours, as required.

Nice To Haves

One year’s experience serving people with special needs, preferred.
Customer service experience and knowledge in the specified social enterprise, preferred.

Responsibilities

Provides a prescriptive and evaluative vocational program. Works with each individual’s team to develop and implement an individualized employment plan that best meets the individual’s personal and professional growth.
Knowledge of food industry standards and ability to independently prepare, partake, and instruct individuals in the preparation, completion, and delivery of all café and menu items, including barista and catering services.
Educates and engages individuals in appropriate customer service as well as the production, pricing, and inventory of all items. Cultivating new ways of teaching to improve and increase skill sets for future employability in a community setting.
Maintains all necessary documentation (behavior, work performance, payroll, attendance, etc.) for individual workers ensuring all information is accurate and up to date.
Prepares and submits all required paperwork according to deadlines and effectively communicates individual needs/information with team members and supervisors, as necessary.
Responsible for knowing, implementing, and educating the individuals in all regulatory guidelines governing assigned worksites.
Specifically, familiarity with maintaining a kitchen, store, and stockroom according to Department of Health expectations and guidelines.
Responsible for compliance with regular inspections to include, but not limited to Food and Nutrition and the Department of Health.
Assists in the daily operations and maintenance of Common Grounds Café and Market. Contributes to and actively participates in the production and its’ creative endeavors.
Works with cash and credit card purchases accurately in a sales environment using designated equipment and technologies. Responsible to exchange and balance funds with efficiency.
Takes and schedules orders effectively communicating with the customer as well as management and shop staff (when applicable) to ensure the customer’s specifications are understood and the order is completed timely and according to the customer’s satisfaction.
Maintains a clean, safe, and organized work environment, which includes being respectful of shared space the assurance of inventory, and the maintenance of all materials and equipment.
Responsible for needed supplies and merchandise. Assisting with inventory, as assigned, including the coordination of all deliveries, competitive pricing, availability, variety, and consumer satisfaction.
Dedicated to promoting and increasing business. Initiates ideas for holiday promotions, and special events/sales and seeks out opportunities, conferences, and events to remain in tune and knowledgeable of trends.
Responsible for the ongoing training and engagement of individuals with the necessary skill set and interest in Common Grounds Café and Market.
Utilizes an electronic health record to ensure all necessary documentation for individuals (behavior, work performance, attendance, etc.) is completed, up to date, and accurate.
Keeps accurate production data to include contract and fiscal records in accordance with Woods billing & invoicing procedures, as well as state and federal requirements.
Assists individuals in the areas of personal care and activities of daily living (including mealtime, bathroom, etc.) as necessary and/or as stipulated in their ISP or Wellness Plan.
Utilizes and maintains adaptive devices/equipment, as stipulated in the individual’s Individual Plan, to assist individuals in the acquisition of functional skills to enhance performance in specific tasks.
Participates actively in the creation of an aesthetically welcoming environment with special attention to merchandising, connecting with the community, and the consistent display of positive customer service skills.
Responsible for vehicle maintenance including routine inspections, proper care, cleanliness, and timely reporting of need/s.
Coordinates or personally completes deliveries safely, ensuring the delivery is packed securely and arrives according to customer specifications.
Attends and participates in training sessions, staff meetings, and special events or assignments, as requested
Maintains effective working relationships with all levels of staff and management.
Works collaboratively, shares knowledge, and acts as a support to all Woods’ Social Enterprises, including participation in cross-training if temporary reassignment is needed in an alternate Social Enterprise.
Performs other duties as assigned to meet needs and ensure the effectiveness and efficiency of programs.