Specialty Court Liaison

Centene Corporation•Remote-AZ, AZ

6d•$56,200 - $101,000•Remote

About The Position

This is a remote position with Centene, a diversified, national organization. The role is part of the Medical Management/Health Services team and offers a fresh perspective on workplace flexibility. The Specialty Court Liaison will collaborate with courts, county administrators, providers, law enforcement, and other system partners to implement coordinated and effective judicial processes impacting enrolled members. Preference will be given to candidates residing in Arizona, and some local travel throughout Arizona will be required.

Requirements

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Bachelor’s degree in psychology, criminal justice, social sciences or related field or equivalent experience
4+ years of related experience in a behavioral health managed care setting
3+ years of experience must be focused on working with programs and services associated with the Justice System.
Demonstrated understanding of the challenges facing adults with SMI and knowledge of community reentry programs services.

Nice To Haves

Master’s degree preferred.

Responsibilities

Serve as primary contact for assigned courts and system partners and liaison between the system partners, members, and the company
Monitor the performance of the providers of Justice System services
Establish baseline data; collect, analyze and report outcomes and progress in reaching program goals.
Verify justice system provider services are delivered in accordance to contract expectations
Support the coordination of services among system partners, including crisis providers and intake agencies
Identifies gaps in services to justice system involved members and develops and oversees the implementation of program initiatives to address gaps in services.
Conduct root causes analyses, conduct rapid cycle improvement processes
Conducts cross departmental and cross system collaborative meetings to execute initiatives and resolve system issues
Receive and respond to external justice system partner related issues in a timely manner
Request corrective action plans from providers that are non-compliant and/or fail to meet contract requirements
Troubleshoot service delivery and coordination issues on behalf of justice system partners
Educate justice system partners regarding policies and procedures related to referrals, website education, and problem solving
Implement and monitor project plans to meet goals and timelines
Develop innovative solutions to justice system issues including implementation of pilot justice system programs in response to identified gaps in services or program development needs.
Promote the implementation of specialized Evidence Based Practices to meet the unique needs of justice involved members
Advocates for the implementation of Peer and Family Support Services, Peer and Family Run Organization development, wrap-around and community-based services, and “Road to Recovery” services geared toward helping members live successfully in their communities.
Performs other duties as assigned
Complies with all policies and standards