Specialty Clinic Scheduler

Sidney Regional Medical Center•Sidney, NE

5d•Onsite

About The Position

Specialty Clinic Scheduler Join our caring community at Sidney Regional Medical Center in Sidney, Nebraska! We are currently pursuing a diligent and friendly full-time Scheduler to join our Specialty Clinic team. At SRMC, our patients are our number one priority. We aim to provide extraordinary care every single day by ensuring that our patients’ well-being comes first, but amazing patient care starts with YOU. Your patience and knowledge will greatly improve their experience! Loan Repayment: SRMC is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! We provide employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness. Why Us: · Panhandle Hospitality: Bring your warmth and kindness to our patients with a smile. · Close-Knit Team: Small community, big heart – where every team member makes a difference. · Meaningful Impact: Your dedication transforms lives and creates a supportive, caring environment. This individual will schedule all clinic appointments or directs to nursing staff for scheduling when required. Verifies all demographics, enters/updates insurance and verifies eligibility. Communicates to the patient’s expectations and/or delays at the time of arrival. Obtain patient health information required for admissions. Manages new patient paperwork and work queues to ensure timely referral appointments are scheduled. Monitors and distributes faxes as appropriate. Monitors all specialty doctor’s schedules to ensure adequate patient appointments. Tracks and communicates census reports for providers. Act as back up receptionist, answering the phone, screening and directing calls.

Requirements

High school graduate or GED.

Nice To Haves

Clerical training or experience in a medical setting preferred

Responsibilities

Provides excellent customer services.
Regular and Timely attendance. It is essential to be available and prepared for work at and during scheduled hours.
Schedules all clinic appointments or directs to clinic nursing staff for scheduling when required. Resolves scheduling conflicts as needed. Answers scheduling questions.
Verifies all patient demographics and insurance.
Communicates to the patient, at the time of scheduling expectation for the time of arrival.
Act as back up receptionist, answering the phone, screening and directing calls.
Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling for clinic appointments.
Keep the reception area and waiting areas neat and clean.
Run reports and assist with projects as assigned.
Operate specialized equipment such as multi line phones, copier, fax machine, printers, signature pad and scanner.
Answers telephone calls and assess urgency of call. Aids, takes messages for nursing staff, and directs callers to appropriate person, contacting physician/nurse directly for urgent needs.
Works with nursing staff on the progress of the Provider’s daily schedule. Notifying patients of any unplanned change in the patient’s appointment status.
Finishes the check-in process for the patient and notifies nursing of the patient’s arrival to Specialty Clinic Lobby.
Completes assigned schedulers work queues.
Answers telephone calls and assess urgency of call. Aids or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Aids other receptionists in screening patient calls.
Be sufficiently knowledgeable about the legal aspects of his or her responsibilities and activities to be able to avoid inadvertent violation of State and Federal statutes and regulations.
Comply with applicable laws related to their job responsibilities and refrain from knowingly participating in illegal activities or failing to meet affirmative legal duties.
Carry out duties in furtherance of the commitment of the Organization to conduct itself, through the actions of its employees and agents, in an ethical manner reflecting its mission and purpose and to avoid violations of the law.
Be knowledgeable of and comply with pertinent federal and state standards.
Report any suspected or known illegal activity.
Other duties as assigned by management.