Specialty Claims Adjuster

APCO Holdings•Dublin, OH

10d•Hybrid

About The Position

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. The Claims Adjuster is responsible for delivering exceptional customer service while managing and resolving claims efficiently and accurately. This role involves evaluating contract coverage, authorizing repairs, and ensuring compliance with company guidelines. The ideal candidate brings strong automotive or related industry experience, attention to detail, and a commitment to quality, productivity, and service excellence. This is a hybrid role requiring both in-office and remote work.

Requirements

High school diploma or equivalent required.
Working knowledge of computers, including email and basic office applications.
Strong communication, organizational, and customer service skills.
Ability to meet productivity and performance standards set by leadership.

Nice To Haves

Experience in automotive, powersports, marine parts/service, or related field, preferred.
Prior experience in claims adjusting, warranty services, or vehicle service contracts.
Experience mentoring or training team members.
Familiarity with claims processing systems and documentation best practices.
Have a background in automotive or related service industries and enjoy problem-solving.
Thrive in a role where you balance customer service with analytical decision-making.
Are comfortable handling high volumes of calls and managing multiple claims at once.
Take pride in delivering accurate, fair, and timely claim decisions.
Enjoy mentoring others and contributing to team success.
Value structure, processes, and continuous improvement in your work.

Responsibilities

Handle incoming customer service and claims inquiries via phone, email, and fax in a professional and timely manner.
Review and evaluate claims by interpreting contract terms, coverage, and limitations to determine approval or denial.
Manage claim files through prompt evaluation, accurate documentation, and consistent follow-up.
Communicate claim decisions clearly and professionally, including handling escalations and determining when further escalation is required.
Collaborate with Claims Payment, Administration, Customer Service, and other departments as needed.
Maintain accurate and thorough claim notes to support effective team communication.
Ensure adherence to all policies, procedures, and special agent/dealer arrangements.
Maintain consistent attendance and flexibility to work scheduled shifts, including occasional after-hours or Saturday shift