Specialty Care Navigator, Substance Use Disorder (SUD)

Spring Health • New York, NY

22h • Remote

About The Position

Spring Health is a global mental health company focused on eliminating barriers to mental health care. Its AI-native platform offers personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and expects team members to use AI thoughtfully while applying human judgment.

This full-time, remote position supports members with substance use disorder (SUD) needs and goals. The Specialty Care Navigator independently manages member care using relevant licensure and advanced clinical skills, provides guidance, and coordinates comprehensive support. The role reports directly to the Lead Specialty Care Navigator of the SUD Program. Schedule options are Monday through Friday, 11:30 a.m.–8:00 p.m. ET or 12:30 p.m.–9:00 p.m. ET, with equivalent hours in the employee’s time zone.

The Navigator conducts outreach and triage, assesses member needs, recommends treatment, coordinates appointments and follow-up, and provides psychoeducation, motivational interviewing, crisis intervention, and safety planning. The role requires knowledge of SUD, ASAM levels of care, and treatment approaches; accurate documentation; collaboration with interdisciplinary teams; and adherence to confidentiality, compliance, and ethical standards. Navigators also support colleagues and participate in consultation, training, and professional development.

The target base salary is $33.33–$42.31 per hour, based on a 40-hour workweek. Pay may vary based on experience, location, internal pay equity, and other business considerations. The role includes stock options and a benefits package, subject to applicable plan requirements and eligibility.

Requirements

• Current mental health licensure: LCSW, LMFT, or LPC.
• At least 2 years of experience in SUD clinical care.
• Proficiency in motivational interviewing, triage, ASAM criteria, levels of care, and SUD best practices.
• Excellent listening, written, and verbal communication skills.
• Ability to work effectively with diverse populations and commitment to diversity and inclusion.
• Motivation to provide clients with a high-touch, supportive experience.
• Comfort using computer platforms, learning new systems, and handling technology-related tasks efficiently.
• Ability to manage multiple tasks and switch contexts efficiently.
• Willingness to embrace challenges and development opportunities and continuously enhance professional skills.

Nice To Haves

• SUD licensure or certifications.
• Bilingual ability.

Responsibilities

• Conduct outbound triage and follow-up calls with people interested in or referred for SUD treatment, using advanced engagement and relationship-building skills.
• Assess member needs, explain treatment options, and make informed care recommendations using advanced clinical techniques.
• Coordinate appointments, referrals, and follow-up care, including complex cases, to provide a seamless care experience.
• Use psychoeducation, motivational interviewing, and evidence-based practices to support members in reducing or eliminating substance use and enhancing recovery.
• Apply knowledge of SUD, ASAM levels of care, and treatments such as contingency management, medication-assisted treatment, and detoxification to guide members.
• Provide in-the-moment support, crisis intervention, and safety planning in urgent or high-risk situations.
• Maintain accurate, detailed records in an EHR and other systems, documenting interventions and tracking progress.
• Identify and resolve complex issues that could disrupt care.
• Collaborate with care support, provider operations, benefits and billing, and other multidisciplinary teams.
• Participate in staff meetings, case consultations, and ongoing training.
• Follow organizational confidentiality, compliance, and ethical standards.
• Provide coverage and guidance to other SUD Clinical Navigators as needed.

Benefits

• Health, dental, and vision benefits beginning on the first day of employment.
• One Medical accounts for employees and dependents.
• HSA and FSA plans; Spring contributes up to $1,000 to HSAs, depending on plan type.
• Employer-sponsored 401(k) match of up to 2%.
• Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
• Paid time off, including vacation, sick leave, and company holidays.
• Parental leave after six months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a psychology-based weight management program.
• Fertility care support through Carrot, plus up to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep options.
• Access to BrightHorizons sponsored child care, back-up care, and elder care.
• Up to $1,000 per year in professional development reimbursement.
• Up to $200 per year in donation matching.
• Stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed