Medical Assistant - Specialty Care Coordinator
About The Position
High Country Behavioral Health (HCBH) is seeking a Specialty Care Coordinator to join their medical support team. This is a full-time, 40-hour per week leadership role that combines clinical expertise with administrative oversight. The Specialty Care Coordinator will be the primary point of contact for TMS (Transcranial Magnetic Stimulation) and Spravato services, managing the entire patient journey from initial outreach and insurance authorization to administering treatments. Additionally, this role involves serving as a Medical Support Team Lead, mentoring Medical Assistants and ensuring the clinic operates smoothly and provides high-quality care.
Requirements
- Minimum of 2 years of Medical Assistant experience in an outpatient or clinic setting (Required).
- High School Diploma or equivalent (Required).
- Ability to maintain strict confidentiality and professionalism.
- Successful completion of HCBH pre-employment screening and background check is required.
Nice To Haves
- Previous experience in a supervisory, lead, or mentor role within a medical office is highly preferred.
- Proficiency in Microsoft Office; knowledge of medical coding, billing practices, and HIPAA regulations (Preferred).
- Familiarity with Medical, Behavioral, and Pharmacy authorizations and Benefit Investigation.
- Exceptional initiative and problem-solving abilities; strong written and oral communication; and a team-oriented approach to collaborating with multidisciplinary staff.
Responsibilities
- Oversee scheduling, organization, and healthcare maintenance for all TMS and Spravato clients.
- Administer TMS and Spravato treatments (as needed) and maintain all necessary equipment.
- Conduct benefit investigations, obtain medical and pharmacy authorizations, and work with the revenue cycle team to manage payment plans and financial tracking.
- Identify qualifying internal and external candidates for specialty services and manage the patient intake process.
- Act as the clinical mentor for Medical Assistants, providing training and certification for staff to ensure proficiency and safety in TMS/Spravato protocols.
- Maintain readiness to provide medical intervention (CPR/BLS) in emergency situations.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Insurance
- Generous PTO package
- Paid Holidays
- Employer Retirement Contribution Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
