Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•American Fork, UT

18h•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to understand their individual needs, assists with merchandise selection and purchases, and maintains store standards for cleanliness and replenishment. The role represents Ulta Beauty and Clinique to guests and supports the Experience Manager through performance, people, and process priorities. It calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor delivers personalized service, makeup applications, skincare analysis, and product demonstrations; supports appointments and in-store events; builds customer relationships; and contributes to brand and store sales goals. The position also involves training, collaboration with store teams and Clinique brand partners, maintaining the Clinique area and testers, completing merchandising and inventory tasks, and following company policies and loss-prevention practices.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrates significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage every guest, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with Clinique customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about products, services, ingredients, benefits, and beauty trends during work time.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by attending required trainings and executing in-store events and promotions.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards, and adhere to the Ulta Beauty and Clinique dress code.
Keep the assigned work area replenished, signed, and faced; maintain testers according to hygiene standards.
Maintain operational standards and cleanliness for the Clinique area and any additional assigned areas.
Complete merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing for Clinique.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.