Specialty Beauty Advisor Wellness

Ulta Beauty, Inc.•Peabody, MA

2d•Onsite

About The Position

The Specialty Beauty Advisor – Wellness (SBA – Wellness) is responsible for maximizing sales in the wellness category by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise, and maintaining overall store standards, including cleanliness and replenishment. They represent the culture of Ulta Beauty to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty and wellness industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Requirements

High school diploma is preferred
Cosmetology or demonstrator license where required by state law
Sales experience preferred
Demonstrates significant competency in sales, products, and service, preferably wellness products
Ability to build and maintain strong customer relationships
Ability to work independently and as part of a team
Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
Strong verbal communication and interpersonal skills

Responsibilities

Meet or exceed the wellness category sales and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty.
Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services.
Perform product demonstrations with guests across the wellness category.
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals for the wellness category and the store.
Inform all guests of current promotions, events, and services within the store.
Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better service guests.
Serve as the wellness subject matter expert for store associates.
Maintain prompt, regular attendance.
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor.
Maintain strong relationships with wellness brand partners through participation in required trainings and the execution of in-store events and promotions.
Collaborate with managers and associates throughout the store to help grow the business.
Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive wellness category sales performance.
Be knowledgeable of and ensure adherence to Ulta Beauty’s policies, procedures, and standards.
Drive sales by keeping assigned work area replenished, signed, and faced, and ensuring testers are available and maintained in compliance with hygiene standards.
Maintain outstanding store operational standards, including ensuring all merchandise, testers, and demonstration stations are set to company standard, and maintaining cleanliness of the wellness section and any additional assigned area, including the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and the processing of shipment for the wellness category.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Execute other operational tasks as directed.