Specialty Bartender Hollydeck - Full Time

Hollywood Casino Gulf Coast•Bay St. Louis, MS

30d•Onsite

About The Position

Responsible for providing an upscale guest experience by making and serving craft cocktails and drinks. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Resolves service problems according to established guidelines. Escalates issues to Food & Beverage leadership. Provides fast, friendly, professional beverage service to guests. Remains knowledgeable on all products in outlet, in addition to all casino events, amenities, and promotions. Suggests and upsells products according to amenity availability to increase sales and guest loyalty. Prepares and pours drink orders with proper portions and ingredients according to recipe and established guidelines and presents drinks to guests as required. Adds garnishes according to established guidelines and standards. Prepares garnishes as needed that includes but is not limited to slicing, pitting, washing, storing, and stocking. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a Point of Sales System, ringing proper amount into the register and giving guest the correct change, accounts for all cash, charge, and complimentary sales according to established procedure. Maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelines. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age.
General Education Degree (GED) or High School Diploma.
Six months to one year of related experience and/or training, or equivalent combination of education and experience.
Strong interpersonal skills.
Excellent written and verbal communication skills.
Ability to count money and change correctly.
Ability to work high volume days, nights, holidays, and weekends, as needed.
Familiarity with cocktail ingredients and proper mixing and pouring techniques.
Ability to work in small areas in a fast-paced and often crowded environment.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

Making and serving craft cocktails and drinks.
Monitoring guest consumption of alcohol and intervening as needed.
Resolving service problems and escalating issues to leadership.
Providing fast, friendly, professional beverage service.
Maintaining knowledge of all products, casino events, amenities, and promotions.
Suggesting and upselling products to increase sales and guest loyalty.
Preparing and pouring drink orders according to recipes and guidelines.
Preparing garnishes.
Operating and maintaining equipment and utensils.
Operating a Point of Sales System, handling cash and charge transactions.
Maintaining financial controls and responsibilities.
Maintaining a clean and stocked workstation.
Promoting superior customer service.
Ensuring compliance with regulatory requirements.
Maintaining confidentiality.