Specialty Associate - Capital Mall
About The Position
As a Specialty Associate, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals. This role involves greeting and assisting customers, informing them of key product attributes, suggesting additional products, and meeting or exceeding sales goals. You will also partner with team members, handle customer issues, promote loyalty programs, and assist with credit applications. Additionally, you will participate in inventory processes, maintain store organization, and complete pricing and signing for specialty businesses. Supporting company shrink and safety initiatives, and consistently meeting performance standards for sales, customer service, profit, productivity, and attendance are key aspects of this role.
Requirements
- Solve problems and make smart decisions that drive sales, profit or customer service.
- Execute your work efficiently and effectively.
- Inspire strong performance in yourself and others.
- Provide great customer service.
- Cooperate and build positive, inclusive and respectful relationships.
- Take accountability for your actions and outcomes.
- Proactively find ways to improve the customer experience.
- Show the confidence and courage to do what's right.
- Take action with energy and urgency.
Responsibilities
- Greets and assists customers in finding products and delivers exceptional customer service.
- Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products.
- Meets or exceeds sales goals and productivity standards.
- Partners with team members and actively listens to all customer issues.
- Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
- Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise.
- Maintains sales floor recovery process to ensure a clean and organized store environment.
- Completes pricing and signing processes in specialty businesses.
- Supports company shrink and safety initiatives.
- Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.
Benefits
- medical/dental/vision
- term life insurance
- paid vacation/holidays
- 401(k) with Company match
- associate discount on JCPenney merchandise
- All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
