Specialty Associate - Northshore Mall
About The Position
As a Specialty Associate, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals. This role involves greeting and assisting customers, informing them about product attributes and care, suggesting additional products, and meeting or exceeding sales goals. You will also partner with team members, address customer issues, promote company programs like FindMore, and assist with credit, reward, and gift card programs. Additionally, you will participate in inventory processes, merchandise transfers, and maintain a clean and organized store environment. The role also includes completing pricing and signing processes in specialty businesses and supporting company shrink and safety initiatives. Associates are expected to consistently meet performance standards, including the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.
Requirements
- Solve problems and make smart decisions that drive sales, profit or customer service.
- Execute your work efficiently and effectively.
- Inspire strong performance in yourself and others.
- Provide great customer service.
- Cooperate and build positive, inclusive and respectful relationships.
- Take accountability for your actions and outcomes.
- Proactively find ways to improve the customer experience.
- Show the confidence and courage to do what's right.
- Take action with energy and urgency.
Responsibilities
- Greets and assists customers in finding products and delivers exceptional customer service.
- Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products.
- Meets or exceeds sales goals and productivity standards.
- Partners with team members and actively listens to all customer issues.
- Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
- Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise.
- Maintains sales floor recovery process to ensure a clean and organized store environment.
- Completes pricing and signing processes in specialty businesses.
- Supports company shrink and safety initiatives.
- Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.
Benefits
- medical/dental/vision
- term life insurance
- paid vacation/holidays
- 401(k) with Company match
- associate discount on JCPenney merchandise
- eight paid holidays during the calendar year for eligible associates
- additional compensation for store hourly associates scheduled to work on a designated holiday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
