Specialty Associate - Strts Of Southpoint

Penney OpCo LLC • Durham, NC

4d

About The Position

As a Specialty Associate, you contribute to profitable sales growth by combining in-depth product knowledge with a passion for service to build clientele and meet sales goals. You assist customers, support sales and customer-service programs, and help maintain the store’s merchandise and sales-floor operations.

Requirements

• In-depth product knowledge and a passion for service.
• Ability to provide customer service, meet sales goals, and meet productivity standards.
• Ability to cooperate with team members and build positive, inclusive, and respectful relationships.
• Ability to take accountability for actions and outcomes.
• Ability to solve problems, make smart decisions, and work efficiently and effectively.
• Proactive approach to improving the customer experience, with confidence, energy, and urgency.

Responsibilities

• Greet and assist customers in finding products, provide exceptional customer service, and explain product attributes and care or protection plans.
• Suggest additional products and meet or exceed sales goals and productivity standards.
• Partner with team members and actively listen to customer issues.
• Promote FindMore, assist with credit, reward, and gift card programs, and engage customers in the company’s credit application process.
• Participate in inventory processes, merchandise transfers, returns to vendor or warehouse, and handling defective merchandise.
• Maintain sales-floor recovery to keep the store clean and organized.
• Complete pricing and signing processes in specialty businesses.
• Support company shrink and safety initiatives.
• Meet established performance standards, including those for iCAP, product and service sales, customer service, profit, productivity, and attendance.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with company match, if eligible.
• Associate discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed