Specialty Assistant Store Manager (SAINT JOHN)

The Home Depot

10d•Onsite

About The Position

Assistant Store Managers (ASMs) at The Home Depot are responsible for ensuring a convenient and enjoyable shopping experience for Customers by meeting their project needs quickly and fully. They collaborate with the Store Manager to develop strategies and objectives aimed at driving sales and profitability. ASMs provide leadership to Associates to ensure successful execution of these strategies. Key aspects of the role include analyzing Softline trends, problem-solving, and fostering the development of themselves and their Associates to maximize contributions to store success. They must effectively work with Associates, the Store Manager, and other ASMs to achieve goals.

Requirements

Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 – Valued Associate, Well Positioned)
Minimum 2 years of management experience
Excellent customer service skills
Good communication skills
Computer experience is a must
Strong analytical and problem solving skills
Team player
Strong work ethic, sense of responsibility and attention to detail and confidentiality

Responsibilities

Providing the Home Depot shopping experience for Customers (e.g., ensuring that Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers
Training Associates to provide quality customer service
Ensuring that store events are appropriately scheduled and communicated
Ensuring all Special Order/Install Customers are satisfied with their products or services
Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand
Setting departmental sales goals and monitoring them regularly
Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases
Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)
Communicating store and home depot objectives to associates
Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
Communicating clear career paths for associates
Motivating associates to perform at a high level
Taking appropriate actions to minimize turnover in all customer service areas
Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on Customer Service Associates
Assess associates training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implement plans for improvement
Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental)
Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store
Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store
Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability
Following up on all safety audit, accident reporting and investigation issues
Taking an active role in the execution of safety awareness programs
Verifying deposits, markdowns, deliveries, time slips, refunds, etc.
Following standard operating procedures to open and close the store when scheduled
Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Supervisor".
Other related duties as assigned by the Store Manager