Specialty Admissions Counselor

Grand Canyon Education•Phoenix, AZ

21d

About The Position

The Specialty Admissions Counselor encourages prospective students to pursue degree programs through outreach and guidance. The counselor explains program offerings and admissions requirements, helps students obtain transcript pre-evaluations, explains education-related payment processes, and introduces students to the online learning environment. The counselor helps students understand available tools and resources, serves as a point of contact during their first academic year, and partners with Student Services Support to support students’ academic progress toward degree completion. This role is outside the university counseling job-level plan, although time in the role may count toward university counseling levels if the employee transfers into university counseling operational roles. Specific program areas may require relevant work experience or knowledge, as described in the applicable posting. The position has no supervisory responsibilities.

Requirements

Excellent interpersonal and constituency-building skills.
Action- and results-oriented, self-starting, self-directed, and self-motivated; able to work independently.
Strong planning and organizational skills to meet service-level standards.
Ability to learn partner degree programs and their requirements.
Proficiency with computers and office software, including Microsoft Office Suite.
Bachelor’s degree, or two years of related experience with at least 60 college credits completed.
Must not be delinquent or in default on a federal student loan, as verified by a credit report; if participating in a rehabilitation program, the credit report must show payments are current.
Ability to communicate persuasively and convey complex instructions and information through telephone, video conferencing, web meetings, or face-to-face interactions.
Ability to use a computer and related software, including a QWERTY keyboard, and to review information on a computer display.
Reliable, consistent attendance.

Nice To Haves

Bachelor’s degree, preferably in marketing, education, or business administration.
Experience in higher education or a learning environment involving daily interaction with students.
Specific work experience or knowledge may be required for roles handling a particular program area.

Responsibilities

Contact interested students by telephone in a timely manner and explain offered programs and requirements.
Explain the steps for obtaining a transcript pre-evaluation for potentially applicable transfer credits.
Advise interested students about degree programs and support their decision-making as a trusted advisor.
Stay current on policy and procedural changes and incorporate them into daily operations.
Determine whether partner programs meet students’ stated needs by listening, asking questions, and considering available degree programs.
Direct students to suitable programs and answer questions about requirements, transfer credits, and admission guidelines.
Anticipate and address prospective students’ concerns.
Serve as the primary point of contact for students during their first academic year at the University.
Explain and guide students through the online learning platform.
Communicate university expectations and available resources that support student success and program progression.
Serve on a graduation team and coordinate with teammates to address student needs in a timely manner.
Maintain professional communication with internal and external stakeholders.
Monitor student activity in the classroom and other established benchmarks to support academic progression.
Meet daily, weekly, and monthly goals set by the supervisor and department objectives.
Follow regulatory compliance requirements, including FERPA.
Perform other duties as assigned.