Specialized Wealth Management Network Technical Support Agent

Desjardins • Montreal, QC

1d • Hybrid

About The Position

Wealth Management’s Business Solutions Department is looking for a Specialized Wealth Management Technical Support Agent. Your role is to provide user support and assistance for IT applications: configuration, sharing best practices, issue resolution, service request management, and IT and technical incident management. The ability to make quality decisions and know when to tailor your approach as needed is therefore essential.

Requirements

• College diploma in a related field
• A minimum of one year of relevant experience
• Knowledge of French is required
• Advanced proficiency in computer tools
• Decision quality, Situational adaptability

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered
• Trade Union (If applicable)

Responsibilities

• Perform MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations, managing access groups, performing maintenance on the back-up unit and recovering files)
• Perform basic network activities (e.g. reactivating passwords, configuring new users, performing regular maintenance procedures)
• Manage the computer equipment, technological systems and equipment (e.g. desktops and laptops, printers, telephone systems, office phones, cell phones and alarm system).
• Produce and transmit reports concerning problems encountered and carry out follow-up activities.
• Compile various statistics and other data on the observance of service standards.
• Inform the Help Desk Services team of changes to be made to computer equipment, as needed
• Carry out activities related to systems and technological equipment (e.g. activation, configuration, maintenance and repair).
• Analyze equipment needs, propose solutions and acquisition and disposal procedures and carry out follow-up activities.
• Act as IT and technology expert for users. Support them in optimizing their use of systems and equipment, solve and propose solutions to problems encountered, refer more complex issues and carry out follow-up activities.
• Develop and propose simple training activities for users of computer equipment and systems and technological equipment
• Participate in planning and implementing activities required in deploying and upgrading desktop systems
• Ensure the application of standards, procedures, advice and recommendations regarding computer security.
• Oversee all activities related to the flow of technical information necessary for the platform's smooth operation
• Manage and update various Web and platform applications, profiles, standardized groups and user IDs.
• Manage licences for the various applications (e.g. PALTrak network, Expert module) as well as the ensuing costs

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree