Specialized Group Air Travel Counselor

American Express Global Business Travel

3d • $46,200 - $85,800 • Remote

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Group Air Specialized Travel Consultant at Ovation Travel is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counselors provide exceptional traveler care, first call resolution and the highest quality of customer service to Ovation Group Travel clients. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue. The role will form part of a highly skilled team of Group Air Travel Counsellors located virtually from home.

Requirements

• At least 5 years of experience as an International corporate travel consultant with good problem solving skills
• Excellent verbal and written communication skills
• Excellent recent SABRE skills
• Strong service focus and customer orientation for high end, VIP travelers
• Ability to understand and communicate client travel policy
• Ability to execute data quality control requirements put forth by Ovation Travel Group
• Ability to function in a fast-paced, demanding environment, multi-accounts
• Internet savvy
• Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions.
• Must be knowledgeable of international fares, exchanges, refunds, scripts, and ticketing.
• Able to work in a very busy group travel environment. Must be able to multitask

Nice To Haves

• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Responsibilities

• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• Express enthusiasm and energy within the organization and always act according to company ethics, values, and Compliance guidelines.
• In the spirit of OTG’s Group Travel philosophy of Going the Extra Mile, the travel consultant will set the example of meeting the needs of the traveler by providing a positive interaction as well as insuring that the travelers reservations and systems documentation are accurately completed per company standards.
• Provide guidance and support as part of a travel consultant team, who, as the first points of contact with our travelers / arrangers, will set the initial tone for the traveler’s experience and are required to make this interaction as positive as possible.
• Manage and support your leaders and our client's needs around group air reporting. This includes, air matrices, arrival/departure manifest (air/rail/hotel), post trip reconciliation, flight concentration, and ad-hoc reports.
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources to support you and your immediate family
• get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed