Specialized Consumer Client Solutions - Customer Segment Consultant I

Bank of America • Boston, MA

8d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications. The CSC I will support the Specialized Consumer Client Solutions organization to drive responsible growth through collaborative business partnerships. Primary responsibilities of the role include, but not limited to, an in depth analysis, executive level report creation, process design and partner integration. This understanding will be used to ensure alignment between priorities, strategic goals, and capacity in order to support the broader organization and initiatives.

Requirements

• Demonstrated strong interpersonal skills with high emotional intelligence
• Advanced proficiency in PowerPoint and SharePoint
• Advanced proficiency in Excel
• Self‑motivated and able to work independently with minimal supervision
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing demands
• Excellent verbal and written communication, including presentation skills
• Ability to lead and drive outcomes through influence rather than authority
• Presentation Skills
• Prioritization
• Analytical Thinking
• Attention to Detail
• Business Acumen
• Strategic Thinking
• Executive Presence
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Bachelor’s degree or equivalent combination of education and relevant work experience
• Proven leadership capabilities, including effective communication and delegation
• Advanced expertise across the Microsoft Office suite, with particular strength in PowerPoint and Excel

Responsibilities

• Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business).
• Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
• Accountable for initiative support, coordination, robust analysis and communications.
• The CSC I will support the Specialized Consumer Client Solutions organization to drive responsible growth through collaborative business partnerships.
• Primary responsibilities of the role include, but not limited to, an in depth analysis, executive level report creation, process design and partner integration.
• This understanding will be used to ensure alignment between priorities, strategic goals, and capacity in order to support the broader organization and initiatives.

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees