Customer Segment Consultant I

Bank of America • Charlotte, NC

6d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Enterprise Job Description : Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications. Responsible for design and implementation of Consumer Segment tools, reports and processes that improve business performance through leader and associate productivity. Primary scope is reporting focused on solutions for Consumer strategy, regulatory responses, client experience, associate experience, and platform (people, process, tech) capabilities.

Requirements

• 5+ years in role accountable for reporting and/or data analysis
• Ability to use SQL to find and deliver data from various databases and platforms.
• Excellent communicator with the ability to communicate, influence and collaborate with leaders and partners
• Able to network and build and foster productive relationships with our line of business partners and other subject matter experts across the greater organization.
• Self-motivated, self-directed, and organized; ability to manage priorities and changes without sacrificing quality or timelines
• Ability to understand complex data requests and distil into an executable process.
• Strong thought leadership, detail oriented, independent and strategic thinker with highly developed problem-solving and analytical skills including awareness of data inaccuracies and solution-focused problem solving.
• Demonstrate strategic thinking skills and understanding of business, regulations, policies, and risk as it pertains to development and design.
• Aptitude for learning new skills, tools, and processes to develop self and collaborate with broader team.
• Ability to gather information to create requirements, interpret business needs against data availability and document process and handle management of intakes

Nice To Haves

• Experience working with Excel (PQ, PowerPivot, Advanced Formulas), Hadoop, Teradata, TOAD
• Familiarity with internal data sources including MIDAS, W, SDP, CMC, OBI
• Report development experience; Microstrategy expertise preferred
• Alteryx experience preferred

Responsibilities

• Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business).
• Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
• Accountable for initiative support, coordination, robust analysis and communications.
• Responsible for design and implementation of Consumer Segment tools, reports and processes that improve business performance through leader and associate productivity.
• Primary scope is reporting focused on solutions for Consumer strategy, regulatory responses, client experience, associate experience, and platform (people, process, tech) capabilities.

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees