Customer Segment Consultant I

Bank of America • Chandler, AZ

6d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Customer Segment Consultant I is accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications. Drive enterprise‑level reporting and analytics by designing scalable reporting frameworks, delivering high‑quality insights, and supporting strategic initiatives through data‑driven analysis. The role partners across lines of business to translate reporting needs into standardized solutions while ensuring data quality, execution discipline, and operational impact.

Requirements

• Working knowledge of SQL for data extraction, validation, and analysis
• Advanced Microsoft Excel skills (analysis, modeling, reporting, automation)
• Proficiency with SharePoint, PowerPoint, Access, and enterprise reporting tools
• Strong problem‑solving and analytical reasoning capabilities
• Ability to prioritize work, manage complexity, and meet tight deadlines
• Exceptional time‑management and organizational skills
• Experience managing multiple projects, deliverables, and timelines independently
• Strong verbal, written, and presentation skills across all organizational levels
• Ability to translate complex data into clear, actionable insights for various levels of leadership
• Proven ability to influence outcomes without formal authority
• Knowledge of data quality, validation, and reporting controls
• Comfortable handling confidential data in compliance with privacy and information security guidelines
• 1–3+ years of experience in business support, analytics, or reporting
• Bachelor’s degree or equivalent experience preferred
• Experience supporting enterprise, national, or multi‑LOB initiatives highly desirable

Nice To Haves

• Operates with minimal guidance; high degree of independence
• Balances strategic thinking with hands‑on execution
• Primary contributor to reporting quality, insight generation, and operational decision support

Responsibilities

• Drive and implement the enterprise reporting strategy, including the design, execution, and ongoing optimization of reporting processes and standards.
• Assess line‑of‑business reporting needs and develop scalable, reporting solutions within a structured enterprise reporting framework.
• Produce and maintain high‑quality reporting and analytics through strong data management, SQL querying, and advanced Excel analysis.
• Establish and enforce quality assurance practices to ensure accuracy, consistency, and reliability of reporting and analytical outputs.
• Support projects, pilots, and strategic initiatives by sourcing data, developing project plans and timelines, and delivering executive‑level insights.
• Partner with stakeholders across multiple lines of business to analyze performance, implement process updates, and align reporting to operational objectives.
• Launch and support initiatives to the field, including execution tracking, performance reporting, and clear communication of results and expectations.
• Execute ad hoc analyses and manage competing priorities effectively, delivering high‑quality work under tight deadlines with minimal supervision.

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees