Specialized Consultant - Florence, KY

American Express Global Business Travel•Kentucky, United States, KY

8d•$39,200 - $72,800•Onsite

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As an Onsite Travel Consultant, you will be working at the clients location in Florence, KY, collaborating directly with the client providing outstanding service and support. In this role, you will assist with travel arrangements, address clients needs, and ensure a seamless and positive travel experience while maintaining a high level of professionalism and customer care.

Requirements

Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise - Sabre
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback

Responsibilities

Advise and arrange travel for corporate business customers
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use Global Distribution Systems (GDS) - Sabre
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels