Specialist - Web Events & Operations

AICPA • Durham, NC

8h • $50,000 - $55,000 • Hybrid

About The Position

The Web Event Operations team manages the setup, workflow, and monitoring for over 1,100 live webcasts, annually. The webcasts are customer facing, for-sale learning products with up to 15,000 attendees per broadcast. You will work with multimedia teams throughout the Association and across the globe to coordinate the setup of global web events. You will contribute in working with internal partners, external subject matter experts and the multimedia studio to ensure the production of web events. Work closely with multimedia, member services and other internal stakeholders. Support lead manager with web event related projects. This role is hybrid remote/in office.

Requirements

• 2+ years' related experience
• Associate's degree or certification

Responsibilities

• Work with our teams to ensure event setup across multiple delivery and learning platforms including AirTable, Bridge and ON24.
• Be the event monitor for events in US time zones/globally, answering technical support and CPE questions.
• Perform assigned web event setup steps such as uploading webcast media and materials.
• Perform quality assurance/quality control for each event ensuring successful event console setup.
• Provide support to internal teams including the Global engagement center and Multimedia related to webcasts.
• Escalate technical errors to vendors as needed
• Resolve event issues in real time
• Identify potential improvements and recommend enhancements that lead to improvements in the quality of deliverables.
• Cultivate partner relationships to understand their needs and expectations, incorporating feedback to enhance processes.
• Support lead manager on webcasts related projects
• Promptly and professionally respond to stakeholder emails

Benefits

• We provide flexibility to help you achieve a good work-life balance.
• You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
• We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program.
• We provide resources that support your mental health, and evolve our offerings to meet your needs.
• We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing.
• We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.
• We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree