Specialist, Vet Services Training & Expansion

Petco

19h•Onsite

About The Position

Petco is a category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With 29,000 associates and over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers, Petco is committed to purpose-driven work. The company's vision is "Healthier Pets. Happier People. Better World." and it strives to achieve this through initiatives like the Think Adoption First philosophy, the Petco Foundation, and efforts to reduce its carbon footprint. Petco seeks passionate individuals who believe in its vision and are committed to delivering a superior customer experience, offering exceptional opportunities for professional development and personal enrichment. The purpose of this position is to develop and manage the successful implementation, opening, and upholding of Veterinary hospital systems and processes within identified Petco Pet Care Centers. This role involves coordinating and prioritizing project tasks, managing multiple work streams and timelines, and partnering with cross-functional teams including Regional/Area Medical Directors, Area Operations Managers, Human Resources, IT, Marketing, Communications, Real Estate/Construction, and Store Operations.

Requirements

3- 5 years previous experience working in a veterinary practice
Bachelor’s degree or equivalent experience
Must have excellent writing, interpersonal communication and multi-tasking skills and be detail oriented.
Can work in an autonomous environment and maintain productive time management.
Desire to Learn
Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes.
Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities.
Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas.
Invites and incorporates both giving and receiving productive and well-intentioned feedback.
Drives for Results
Initiates decisive, timely action to address important issues.
Demonstrates a strong sense of ownership and a commitment to achieving meaningful results.
Sets challenging, clear goals/targets and expectations for achieving business results.
Drives initiatives/efforts while taking personal responsibility to make decisions and execute on actions.

Nice To Haves

Licensed Veterinary Technician or Certified Veterinary Assistant
Eight to ten (8-10) years progressively responsible Program Management experience that involved working in a multi-unit retail environment
No Travel Restrictions

Responsibilities

Lead new hospital implementation and training, set up of all veterinary programs ensuring adoption of policies and programs that drive quality improvement and provide feedback to drive success, partnering with Regional/Area Medical Directors and Area Operations Managers as appropriate.
Supports and maintains Standardized Training Plan for new hospital openings.
Physical training and support of brand new hospital locations.
Site build of brand new hospitals, including stocking of items and setting up hospital equipment.
Collaborates with Head of Vet Medicine on veterinary quality assurance program and develop strategies and tactics in partnership with Regional/Area Medical Directors and Area Operations Manager that result in successful launch of vet hospitals.
Maintain vendor relations and buyer contacts.
Hospital system implementation, maintenance, and compliance including city and state licensure.
Maintains Helpdesk Knowledge Base Learning Guides
Provides State Veterinary Board operational requirements and implementation protocol
Reviews and approves hospital layout and construction updates including remodels.
Perform additional duties and special projects as assigned
Change Management leader
Innovate and always seek to optimize the Petco Hospital Implementation program.