Specialist, Vendor Performance - 12 Month Contract

FCT•Oakville, ON

1d•$64,300 - $78,800•Hybrid

About The Position

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As a Specialist, Vendor Performance within the Default Solutions division, you will be reporting to the Manager, Collections and Recoveries as part of the Managed Services Team. You will be working in partnership with the Vendor Performance Lead and other team members to support and manage the performance of assigned network vendors, ensuring the delivery of results and value to our growing client base. Attention to detail and an eye for quality is imperative along with the ability to manage through difficult conversations while providing constructive feedback. In your role as Specialist, Vendor Performance you will be called upon as a subject matter expert and may be required to participate in information gathering sessions for upcoming project work that aligns with our business unit.

Requirements

Demonstrated experience (3-5 years) in Collections, Litigation and/or debt Recovery with secured/unsecured bank products, knowledgeable on legal remedies for consumer & commercial accounts.
Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.
Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.
Strong verbal, written and interpersonal skills required with the ability to interface effectively with cross functional teams, both internal and external stakeholders.
Proficiency in Microsoft Office with strong Excel and PowerPoint skills and demonstrated experience working with Customer Relationship Management systems (CRMs).
Ability to travel within Canada (minimal)

Nice To Haves

Prior credit lending experience an asset.

Responsibilities

Monitor and manage Law Firms, Collection Agencies, Skip Tracers and/or Process Servers in accordance with the client expectations and guidelines.
Monitor and manage vendor performance by utilizing a breadth of KPI reporting to identify trending and areas of opportunities for coaching/feedback to vendors for improved performance.
Manage network communications, including but not limited to, program updates and changes, file escalations.
Complete vendor performance assessments with feedback presented to the vendor with noted workplans and follow up to ensure our program standards.
Complete assigned operational tasks and act as ‘back up’ to cover additional tasks, as required, based on client requirements.
Project participation – act as SME, participate in meetings and complete system testing relevant to our line of business as required.