Specialist, User Experience (Designer)

Nationwide•Columbus, OH

15h•Hybrid

About The Position

Nationwide User Experience (UX) is hiring a designer on the Property & Casualty design team. You will iterate across discovery and strategy activities, ideation, concepting, interaction and visual design refinement with a team of other designers, digital product managers and engineering and industry experts. You must be passionate about designing with users’ needs in mind and willing to drive insights that inform our partners’ day-to-day decision making. You will apply UX and UI principles and practices to ensure user-centered digital experiences are designed and delivered. To achieve this, you will collaborate within cross-functional product-centric activities as well as create presentations, lo-fi concepts, information architecture artifacts, high fidelity UI mockups and other product design deliverables. The ideal candidate has strong skills in UX interaction design, and a solid grasp of other UX disciplines (particularly visual design, less so research and content strategy). Most important, you demonstrate a thorough comprehension of the human-centered design process and feel very comfortable in both the ambiguous discovery phase of identifying the right problem to solve and the detailed work of shipping desirable products. You excel at sharing, evangelizing and iterating ideas with the team and other stakeholders. The ability to communicate and influence design solutions that best meet user needs and business objectives is critical. The ideal candidate has the demonstrated ability to thoughtfully incorporate AI-powered tools and insights to accelerate design work while preserving human-centered judgment and craft quality. You’re comfortable experimenting with, critiquing and responsibly using AI, with a clear understanding of its constraints, risks and ethical implications. Do you shine in at least one core user experience (UX) competency? We have a passion for creating exceptional experiences that have a real impact on people’s live and futures. If you understand the value UX provides in achieving strategic objectives and can articulate that value to cross-functional teams and business partners, we want to know more about you! As a Specialist in the User Experience organization, in addition to expertise in one core strength (experience strategy, research, information architecture, interaction design, interface design, front-end development, content strategy or design operations), you’ll need to demonstrate a thorough grasp of a couple others. It'll be important to have an understanding of the design process and ability to work in the ambiguous discovery phase of identifying the right problem to tackle and the details of delivering desirable products. You’ll also have opportunities to work on project teams to distill complex problems into clear solutions that exemplify standard methodologies and encourage others. You will need to be adept at articulating and defending design decisions in a way that can be understood.

Requirements

Strong interactive design skills a must
Ability to meet multiple deadlines in a fast-paced work environment
Knowledge of web usability and design, information architecture principles
Undergraduate studies in UX, human-computer interaction, psychology, graphic design, information science, communications or related field preferred.
Typically, three or more years professionally practicing some aspect of human-centered design.
Good verbal and written communication skills.
Comfortable explaining design rationale to other parts of the business.
Basic understanding of UX principles and the human-centered design process.
Able to leverage data to make informed design decisions.
Ability to partner with multiple partner groups and tell compelling narratives.
Owns work with some manager oversight.
Independently and proactively seeks out answers as needed.
Proven ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company, as well as the customers, distribution systems, operations and strategy.
Works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas.
Proven ability to set work priorities that conform with established objectives, timeframes and accomplish a task in the most effective manner.
Ability to work in partnership with cross-functional teams.
Understand and make progress toward the company’s consumer performance indicator (CPI) and key performance indicator (KPI) goals.

Nice To Haves

Schooled in “design thinking” or the human centered design process, especially the creation of low- to medium-fidelity prototypes and having applied it extensively throughout your career.
Ability to effectively convey ideas and jump start conversations through whiteboard sketching and related activities.
Relevant user interface design experience with consumer applications in one of the following areas: insurance, financial services, startups and technology companies.
Working knowledge of evaluative research methodologies.
Exemplary ability to build positive, collaborative relationships across teams and functions.
Demonstrated ability to thoughtfully incorporate AI-powered tools and insights to accelerate design work while preserving human-centered judgment and craft quality.
Comfortable experimenting with, critiquing and responsibly using AI, with a clear understanding of its constraints, risks and ethical implications.

Responsibilities

Design interaction, flow and navigational scheme for web-based sites and applications, including mobile devices when appropriate
Step in on additional design assignments as they arise
Provides creative, technical and strategic input and results to project teams.
Collaborates with partners, product managers, technologists, UX peers and others across the company on technical and creative direction.
Advocates for empathetic human-centered design and helps mitigate risks by pursuing work based on insights and an understanding of our users.
Problem solves, thinks big and explores divergent ideas while understanding how to converge and build iteratively towards the best solution for multiple platforms.
Participates in idea-generating sessions and helps capture and evaluate ideas with respect to technical feasibility, business viability and human desirability.
Able to think strategically and connect work to a larger picture.
Perceive rapid advancements in technology and how customers expect to interact with our company.
May perform other responsibilities as assigned.